Tricia Wise
NEW BRAUNFELS
Summary
Dynamic leader with a proven track record at Sew Little Time, adept in operations management and strategic planning. Excelled in fostering team productivity and customer satisfaction, significantly enhancing service quality. Skilled in staff training and complex problem-solving, ensuring compliance and sales growth. Balances attention to detail with a customer service focus for impactful results.
Overview
30
30
years of professional experience
Work History
Manager on Duty
Sew Little Time
01.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Provided essential information to current and prospective clients for optimal machine performance.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Developed and implemented strategies to increase sales and profitability.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Gifted and Talented Teacher
Terrebonne Parish School Board
01.1995 - 06.2021
- Balanced individual and group instruction to accommodate different academic levels and learning styles.
- Prepared and distributed progress reports and report cards using [Software].
- Communicated with parents and faculty to develop strong sense of collaboration between teachers, students and parents.
- Prepared lesson plans and executed different modalities to accelerate individual success.
- Fostered a positive classroom environment that encouraged open communication, collaboration, and mutual respect among students.
- Mentored struggling students, providing personalized support and guidance to improve academic performance.
- Identified children's collective and individual learning needs to plan, prepare and deliver instruction designed to maximize individual learning and capture interest.
- Organized extracurricular enrichment activities such as clubs or competitions to further engage gifted students in their areas of interest outside regular school hours.
- Served as an advocate for gifted learners within the school community by promoting awareness of their unique needs and challenges.
- Designed authentic assessments to gauge student understanding accurately and inform future instructional decisions.
- Enhanced critical thinking skills through the integration of inquiry-based learning methods within the curriculum.
- Collaborated with colleagues to create interdisciplinary units, enhancing students'' understanding of core concepts across subjects.
- Reviewed revised, and updated Gifted and Talented curriculum annually according to state standards, ensuring continued alignment with best practices in the field.
- Established strong relationships with parents and caregivers through regular communication about student progress and goals.
- Participated in ongoing professional development opportunities to remain current with educational trends and best practices in gifted education.
- Developed comprehensive lesson plans, focusing on individual student needs and learning styles for maximum growth.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Bachelor of Science - Concentration in Microbiology/Pre Med
Nicholls State University
Thibodaux, LA12-1995
No Degree - Education
Nicholls State University
Thibodaux, LASkills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Strategic planning
- Inventory oversight
- Processes and procedures
- Complex Problem-solving
- Operations management
- Project planning
- Process improvement
- Attention to detail
Timeline
Manager on Duty
Sew Little Time
01.2023 - Current
Gifted and Talented Teacher
Terrebonne Parish School Board
01.1995 - 06.2021
Bachelor of Science - Concentration in Microbiology/Pre Med
Nicholls State University
No Degree - Education
Nicholls State University
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