Tricia Young
Midvale,UT.
Summary
Organized and dependable candidate with proven to deliver exemplary level of service. Problem solver and excellent communicator. Able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Medical Home Care Coordinator/Lactation Specialist
Willow Creek Pediatrics
05.2018 - Current
- Provide coordination services as part of an integrated medical and behavioral health team.
- Complete Prior Authorizations to insurance companies for medications and office visits.
- Prepare medically complex patients for future office visits.
- Perform Spirometry testing and educate patients on the use of inhalers.
- Consult and provide lactation support to Breast Feeding mothers and monitor new mothers for Post Partum Depression.
- Work directly with the Psychiatry fellows and assist with scheduling and resources for their patients.
- Assist the Psychologist with scheduling appointments, patient documentation, and patient communication.
- Created customized care plans, working with clinic staff and families to assess and meet individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Medical Assistant
Willow Creek Pediatrics
08.2012 - 05.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Homemaker
08.2011 - 07.2012
Receptionist
Willow Creek Pediatrics
10.2008 - 08.2011
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Homemaker
06.2006 - 10.2008
Account Specialist/Charge Entry/Courier
Wasatch Pediatrics Billing Office
02.2000 - 06.2006
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Transported inner office files to five of the offices in the Salt Lake Valley.
Education
Bachelor of Nursing - Nursing
Eagle Gate College
08.2025
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Salt Lake Community College
2004
Skills
- Operational Procedures
- Treatment Options
- Client Correspondence
- Process Knowledge
- Critical Thinking
- Patient Appointment Management
- New Hire Training
- Patient Health Information Access
- Independent self starter
- Able to handle high-stress situations
Timeline
Medical Home Care Coordinator/Lactation Specialist
Willow Creek Pediatrics
05.2018 - Current
Medical Assistant
Willow Creek Pediatrics
08.2012 - 05.2017
Homemaker
08.2011 - 07.2012
Receptionist
Willow Creek Pediatrics
10.2008 - 08.2011
Homemaker
06.2006 - 10.2008
Account Specialist/Charge Entry/Courier
Wasatch Pediatrics Billing Office
02.2000 - 06.2006
Bachelor of Nursing - Nursing
Eagle Gate College
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Salt Lake Community College
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