Tricia Zagozda
Bellevue,NE
Summary
To secure a career opportunity that will allow me to utilize my training and skills while making a significant contribution to the success and growth of a company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
SL Jensen Construction
05.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Identified and resolved risks to minimize project disruption.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
Business Coordinator
Kiewit Building Group
02.2023 - 04.2023
- Facilitated communication with clients and team members to improve business strategy and operation.
- Managed project staffing, recruitment and new hire process.
- Conducted research assignments for executive team to support internal special projects.
- Supported commercial activity for invoicing, forecasting and commercial analysis for ongoing projects.
- Generated proposals with Word and Powerpoint by aggregating input from business development team.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
Low Voltage Project Manager
Miller Electric Company
01.2022 - 01.2023
- Budget Auditing and Management
- Cost Management
- Document Control (Warranty Guarantees, As builts, RFI’s, Submittals, Daily Field Paperwork, etc.)
- Estimation
- Purchase Orders
- Creation and management of Change orders, RFI’s, RFP’s and change orders
- Material Management-ordering, delivery procedures, adjustments and invoicing
- Excellent knowledge of customer badging processes and provisioning
- Submittal submission and management as ASI’s are received or products are discontinued
- Planned, managed, and scheduled phases for awarded scopes of work on large projects within the Low Voltage department.
- Analyzed project performance data to identify areas of improvement.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Low Voltage Assistant Project Manager
Miller Electric Company
01.2019 - 01.2022
- Budget Auditing and Management
- Cost Management
- Monthly Billing & reconciliation of up to 10 jobs
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported up to 4 senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Documented project progress to fulfill project requirements and establish traceability.
- Planned, monitored and analyzed project costs to meet financial goals.
- Updated customers and senior leaders on progress and roadblocks.
- Identified and resolved risks to minimize project disruption.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Monitored and tracked project metrics and collected data to share with project members.
- Mentored and guided leadership staff of approx. 5, to enhance performance and exceed customer expectations.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Administrative Support Manager
Miller Electric Company
08.2017 - 12.2018
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Maintained office calendars to track important dates and deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Implementation of job site start up services to include: Mobile office setup, repairs and maintenance, professional cleaning services, CINTAS services, Water and ice deliveries and Septic Waste Service
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Developed and implemented organizational systems to streamline daily operations
- Created Training presentation and trained both field and office staff on G-Suite Business Google Drive & FieldEase (approximately 200 training sessions)
- Administrator of G-Suite Business Google Drive for approx. 50 licenses
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Created presentations and other materials to support organizational activities and presented
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency such as implementing new payroll software, thus requiring only 1 admin vs up to 5
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed weekly payroll reconciliation for up to 1200 employees.
- Assisted management with special projects to complete all tasks by deadlines.
Administrative Assistant
Miller Electric Company
01.2014 - 08.2016
- Equipment Rental management and tracking
- Payroll retrieval, processing, and reconciliation
- Cost Code Tracking
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained databases to track and record employee data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Network Invoice Controller
Interpublic Group Of Companies
03.2009 - 10.2014
- Communication with Network media teams to reconcile client Advertising invoices monthly and resolve discrepancies to meet client deadlines
- Communicating with television networks, radio stations, and digital vendors for collections, missing invoices, payment status updates and revisions
- Complied with SOX auditing procedures and ensuring media teams, network stations and client’s adherence as well
- Requesting, printing and utilizing system reports in order to maintain accuracy and IPG client standards
- Maintaining accurate station remittance information for payments personal and professional references available upon request
Education
Some College (No Degree) - General Education
Metropolitan Community College
Omaha, NEHigh School Diploma -
Bryan High School
Omaha, NESkills
- Cost & Budget Management & Tracking
- Recruitment, Interviewing, and Training
- Management of up to 15 individuals
- Effective Time Management
- Problem Solving
- Critical Thinking
- Teamwork
- Interpersonal
- Organizational
- Emotional Intelligence
- Self-Starter
- Billing and Invoicing
- Database Maintenance
- Customer Relations
- Technical Support
- Coaching, Training and Development
- Leadership
- Information Protection
- Accounts Payable and Receivable
- Client Correspondence
- Monthly Closings
- File and Data Retrieval Systems
- Project Management
- Clerical Support
- Excellent Multitasking Abilities
- Conflict Management
- Microsoft Office
- G Suite Business (G-sheets, G-docs, Slides, Forms, Calendar and Meet)
- Computer Ease/Field Ease (Accounting)
- Accubid & Change Order Pro (Estimating)
- Bluebeam Revu
- Adobe
- BIM360
- Procore
- QuickBooks Desktop
- Sage 100
Certification
OSHA 10
Timeline
Office Manager
SL Jensen Construction
05.2023 - Current
Business Coordinator
Kiewit Building Group
02.2023 - 04.2023
Low Voltage Project Manager
Miller Electric Company
01.2022 - 01.2023
Low Voltage Assistant Project Manager
Miller Electric Company
01.2019 - 01.2022
Administrative Support Manager
Miller Electric Company
08.2017 - 12.2018
Administrative Assistant
Miller Electric Company
01.2014 - 08.2016
Network Invoice Controller
Interpublic Group Of Companies
03.2009 - 10.2014
Some College (No Degree) - General Education
Metropolitan Community College
High School Diploma -
Bryan High School
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