Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Intern
Tricia A. Thorne

Tricia A. Thorne

Atlanta,GA

Summary

Savvy Licensed Financial Professional with over 10 years of experience managing and supporting large books of business. Navigating a diversified list of clients needs while helping to identify and achieve financial goals through comprehensive array of products and services to develop sound, long-term financial strategy.

Highly competent at delivering prudent financial management and implementing innovative accounting standards that impact business. Committed to providing financial solutions through demonstration of uncompromising integrity and communication of complex metrics.

Overview

21
21
years of professional experience

Work History

Licensed Relationship Banker

JPMorgan Chase
02.2022 - 08.2023
  • Analyzed customers' financial information to deliver personalized account guidance
  • Cultivated strong customer relationships by providing tailored advice and services
  • Implemented strategies to increase customer retention, enabling investment growth
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
  • Assisted customers with completing required forms for opening and closing bank accounts
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty
  • Explained account terms and conditions to customers
  • Greeted customers and delivered information about new account processes
  • Cultivated strong customer relationships by providing tailored advice and services

Brokerage Assistant

Wells Fargo
09.2017 - 02.2022
  • Supporting Advisors by managing large books of business ranging from five to two hundred million in assets including high net-worth business accounts
  • Preparing and executing detailed financial planning, conducting investment research, and completing trades and transactions
  • Working with clients to plan for and fund retirement, IRA, QRP, IRA Rollovers, Advisory Portfolio set up, fee updates and customize and diversify portfolio
  • Cultivate and strengthen relationships with new as well as existing client through process, new technology and business services education
  • Ownership verification, fund transfer/distributions, wires, incoming ACAT, contributions, donations, contributions, Trusts, Divorce settlements, POA set-up
  • Document security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions
  • Educate clients on account services, including estate and trust planning and implementation, RMD and annuity processes
  • Coordinate with operations staff to resolve service issues and boost client satisfaction
  • Collect confidential financial information
  • Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service
  • Conferred with customers to assess market fluctuations and correct account problems
  • Processed and verified all new account applications and documents.
  • Organized securities sales and purchases on behalf of customers and companies
  • Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records
  • Developed strategies to improve processes and reduce costs.
  • Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports
  • Skilled at working independently or collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility

Executive Assistant

Wells Fargo, JPM Chase, HSBC, Wachovia, Rothschild
01.2003 - 03.2023
  • Administrative functions include complex calendar management with focus on proper allocation of executive availability
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
  • Manage emails and time sensitive correspondence to facilitate communication and enhance business processes
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Organized international and domestic travel arrangements for up to eight staff members, including all transportation and hotel stays
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for c-level staff
  • Promoted team productivity by keeping office products organized and supplied
  • Orchestrated successful conferences, including associated travel for all speakers and attendees
  • Compose company-wide announcements and correspondence
  • Booking conference rooms and catering for annual staff development forum

Education

Bachelor of Arts - Communications

Series 6 And 63
* Georgia Notary Public *

Skills

  • Retirement Planning
  • Customer Needs Assessment
  • Payment Method
  • Information Gathering
  • Account Documentation
  • Legal Considerations
  • Risk Management
  • Insurance Industry Knowledge
  • Records Handling
  • Professional Industry Communication
  • Life Insurance
  • Customer Relationship Management
  • Estate Management
  • Maintenance Requirements
  • Monthly Financial Statements
  • Client Confidentiality
  • Sales Expertise
  • Account Closing
  • Problem Resolution
  • Persuasive Communication Style
  • Lender Relations
  • Conflict Resolution Techniques
  • Selling Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fall seven times; stand up eight.
Japanese proverb

Timeline

Licensed Relationship Banker

JPMorgan Chase
02.2022 - 08.2023

Brokerage Assistant

Wells Fargo
09.2017 - 02.2022

Executive Assistant

Wells Fargo, JPM Chase, HSBC, Wachovia, Rothschild
01.2003 - 03.2023

Bachelor of Arts - Communications

Series 6 And 63

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Tricia A. Thorne