Summary
Overview
Work History
Education
Skills
Internship
Certification
Timeline
Generic

TRICIA L. ROSS

Rockford,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Caring Mental Health Professional that has provided a wide variety of individual and group counseling techniques and intervention strategies. Proficient in preparing and maintaining detailed treatment records and reports.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Mental Health Counselor (part-time)

Perryville Counseling Group
06.2025 - Current
  • Provided psychoeducation on mental health diagnoses and treatment options for both clients and their families.
  • Conducted intake and diagnostic evaluations to guide appropriate treatment interventions for new clients.
  • Developed strong rapport with clients through active listening and empathetic communication, fostering trust during the therapeutic process.
  • Documented client progress thoroughly, maintaining accurate records and ensuring confidentiality in accordance with HIPAA regulations.
  • Participated in ongoing professional development opportunities, staying abreast of current research and best practices in mental health counseling.
  • Enhanced clinical knowledge through regular supervision meetings, honing counseling skills and discussing case management strategies.
  • Promoted self-care among clients by teaching relaxation techniques such as deep breathing exercises or mindfulness meditation practices.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Utilized culturally-sensitive interventions for diverse populations, tailoring treatment plans to each client''s unique background.
  • Supported clients in identifying personal strengths and resources, enhancing resilience in times of psychological distress.

Psychiatric Rehabilitation Services Coordinator

Alden Park Strathmoor
11.2021 - Current
  • · Assist in conducting Comprehensive Assessments
  • · Assist in development of Interim Treatment Plans, Comprehensive Treatment Plans, and Quarterly/Annual Evaluation
  • · Assist in the completion of the M.D.S and C.A.A.s
  • · Provide group and individual counseling sessions, as well as case management and discharge planning services.
  • · Assist in providing crisis management services, which may include the use of C.P.I. (Crisis Prevention and Intervention) techniques.
  • · Assist in managing milieu and with mealtimes.
  • · Document assessments, Interventions, contracts, and provision of services.
  • · Review relevant behavioral reports daily and follow-up as needed.
  • · Observed and monitored client’s behavior and response to treatment.
  • · Assist clients by helping develop skills and behaviors necessary to modify behavior.
  • · Supplied referrals to housing providers to place clients in supportive housing.
  • · Displayed sensitivity to cultural and linguistic needs of clients and families served.

Administrative Assistant

New Focus Staffing
01.2012 - 01.2018
  • Scheduled office meetings and meetings with clients for the CEO.
  • Drafted correspondence and other documents for CEO.
  • Managed filing system, entered data and completed other clerical tasks.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing bid proposals.
  • Developed employee training program.

Financial Aid Counselor

Financial Management Systems, FMS
01.2011 - 01.2012
  • Provided financial aid counseling to enrolled and former students on payment options that are available from the US government.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.
  • Proactively identified solutions for customers experiencing credit issues.

Pricing Analyst

Landstar Carrier Services
01.1998 - 01.2009
  • Identified key areas that could be enhanced and implemented successful process improvements.
  • Modified existing procedures, using alternate work method and introduced new business forms.
  • Examined and evaluated clerical work methods and procedures to develop new and improved standardized methods and procedures.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Evaluated proposed changes in rate structures, rules, and regulations to determine their appropriateness.
  • Wrote, designed, and produced agent training PowerPoint.
  • Developed agent training handouts and exercises.
  • Facilitated agent training for the pricing department.
  • Conferred with shippers, sales, agents, and others to discuss revised rates, rules, and regulations.
  • Prepared and revised pricing schedules and contracts.
  • Proposed rates for activities and services not previously rated.
  • Evaluated subcontractor bids to obtain best value for projects.
  • Researched discrepancies and problem solved account receivable issues.
  • Maintained International Organization for Standardization (ISO) Compliance.

Education

Master of Arts - Counseling

Judson University
Elgin, IL
05-2025

Bachelor of Arts - Human Services

Judson University
Elgin, IL
06.2004

Skills

  • Mental Health Support
  • Crisis Management
  • Dialectical Behavior Therapy
  • Individual Counseling
  • Individualized Treatment Plans
  • Medication Side Effect Knowledge
  • Group Counseling
  • Group Planning and Design
  • Case Planning and Management
  • HIPAA Guidelines
  • Assessments and MDS
  • Medicare Compliance

Internship

Mental Health Counselor Intern, 08/2024 - 05/2025

Perryville Counseling Group - Rockford, IL 

  • Provided psychoeducation on mental health diagnoses and treatment options for both clients and their families.
  • Conducted intake and diagnostic evaluations to guide appropriate treatment interventions for new clients.
  • Developed strong rapport with clients through active listening and empathetic communication, fostering trust during the therapeutic process.
  • Documented clients progress thoroughly, maintaining accurate records and ensuring confidentiality in accordance with HIPAA regulations.
  • Participated in ongoing professional development opportunities, staying abreast of current research and best practices in mental health counseling.
  • Enhanced clinical knowledge through regular supervision meetings, honing counseling skills and discussing case management strategies.
  • Promoted self-care among clients by teaching relaxation techniques such as deep breathing exercises or mindfulness meditation practices.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Utilized culturally-sensitive interventions for diverse populations, tailoring treatment plans to each client’s unique background.
  • Supported clients in identifying personal strengths and resources, enhancing resilience in times of psychological distress.


Certification

Certified Adult Mental Health First Aid, [From National Council for Mental Wellbeing] - Effective: June 10, 2022

Dialectical Behavior Therapy Training [From PESI]- Completed March 20, 2024

Psychopharmacology: Essential Information for Mental Health Professionals Training [From PESI] - Completed October 1, 2024

Attachment-Based Play Therapy for Trauma: Treatment Strategies for Abuse, Neglect, & Grief
in Kids and Families Training [From PESI] - Completed October 13, 2024

Timeline

Mental Health Counselor (part-time)

Perryville Counseling Group
06.2025 - Current

Psychiatric Rehabilitation Services Coordinator

Alden Park Strathmoor
11.2021 - Current

Administrative Assistant

New Focus Staffing
01.2012 - 01.2018

Financial Aid Counselor

Financial Management Systems, FMS
01.2011 - 01.2012

Pricing Analyst

Landstar Carrier Services
01.1998 - 01.2009

Master of Arts - Counseling

Judson University

Bachelor of Arts - Human Services

Judson University

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