Hi, I’m
Tricia Marie Babauta Mercado
Yigo,Guam
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
Work History
Baldyga GroupTumon, Guam
Public Area Attendant
11.2022 - 01.2023
Job overview
- Maintained cleanliness of the company owner's residential house.
- Inspected, dusted, and made up the bed.
- Cleaned windows, glass partitions, and mirrors using appropriate cleaning materials.
- Dusted furniture, walls, machines, and equipment in assigned area.
- Removed trash from waste receptacles on a regular basis.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Dusted and wiped down furniture, machines or equipment.
- Completed in-depth kitchen and restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Swept floors in main house and storage house with a broom or vacuum cleaner.
- Mopped entire main house and storage house floors.
- Stocked supply closets with necessary items for company owner's.
- Dusted, wiped down, and sanitized surfaces throughout the main house and storage house with disinfectant spray or wipes.
- Replenished linens, towels, toiletries in main house master bathroom, guest bathroom, and storage house bathroom daily.
- Occasionally watered outside house plants and picked ripe hot peppers.
𝑱𝑱 𝑮𝒍𝒐𝒃𝒂𝒍 𝑱𝒂𝒏𝒊𝒕𝒐𝒓𝒊𝒂𝒍 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔𝑻𝒂𝒎𝒖𝒏𝒊𝒏𝒈, Guam
𝑯𝒐𝒖𝒔𝒆𝒌𝒆𝒆𝒑𝒊𝒏𝒈 / 𝑱𝒂𝒏𝒊𝒕𝒐𝒓𝒊𝒂𝒍
08.2022 - 10.2022
Job overview
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
King's RestaurantHarmon, Guam
Hostess/Restaurant Cashier
12.2014 - 06.2015
Job overview
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Linda's Coffee ShopEast Hagåtña, Guam
Waitress/Cashier
11.2012 - 05.2013
Job overview
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Education
𝑮𝒖𝒂𝒎 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒈𝒆𝑴𝒂𝒏𝒈𝒊𝒍𝒂𝒐, 𝑮𝒖𝒂𝒎
GED
06-2011
𝑱𝒐𝒉𝒏 𝑭. 𝑲𝒆𝒏𝒏𝒆𝒅𝒚 𝑯𝒊𝒈𝒉 𝑺𝒄𝒉𝒐𝒐𝒍𝑻𝒂𝒎𝒖𝒏𝒊𝒏𝒈, 𝑮𝒖𝒂𝒎
from 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑺𝒕𝒖𝒅𝒊𝒆𝒔
06-1999
𝑫𝒆𝒅𝒆𝒅𝒐 𝑴𝒊𝒅𝒅𝒍𝒆 𝑺𝒄𝒉𝒐𝒐𝒍𝑫𝒆𝒅𝒆𝒅𝒐, 𝑮𝒖𝒂𝒎
from 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑺𝒕𝒖𝒅𝒊𝒆𝒔
06-1996
𝑭𝒊𝒏𝒆𝒈𝒂𝒚𝒂𝒏 𝑬𝒍𝒆𝒎𝒆𝒏𝒕𝒂𝒓𝒚 𝑺𝒄𝒉𝒐𝒐𝒍𝑫𝒆𝒅𝒆𝒅𝒐, 𝑮𝒖𝒂𝒎
from 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑺𝒕𝒖𝒅𝒊𝒆𝒔
06-1993
Skills
- Cleaning proficiency
- Safety awareness
- Maintenance knowledge
- Facilities Maintenance
- Restroom Servicing
- Conscientious and Detail-Oriented
- Fixture Cleaning and Polishing
- Supply Inventory Management
- Trash Collection and Removal
- Checklists and Recordkeeping
- Sanitization techniques
- Safety Standards and Protocols
- Sweeping and Mopping
- Adaptability
- Team Collaboration
- Relationship Building
- Excellent Communication
- Time Management
- Facility Maintenance
- Communication and Interpersonal Skills
- Professionalism
- Analytical Thinking
- Effective Communication
- Professional Demeanor
- Physical Stamina
- Time management abilities
- Problem-Solving
- Strong Work Ethic
- Reliability
- Adaptable and Flexible
- Multitasking
- Problem-solving aptitude
- Decision-Making
- Basic Mathematics
- Active Listening
- Continuous Improvement
- Self Motivation
- Written Communication
- Attention to Detail
- Goal Setting
- Task Prioritization
- Organizational Skills
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Public Area Attendant
Baldyga Group
11.2022 - 01.2023
𝑯𝒐𝒖𝒔𝒆𝒌𝒆𝒆𝒑𝒊𝒏𝒈 / 𝑱𝒂𝒏𝒊𝒕𝒐𝒓𝒊𝒂𝒍
𝑱𝑱 𝑮𝒍𝒐𝒃𝒂𝒍 𝑱𝒂𝒏𝒊𝒕𝒐𝒓𝒊𝒂𝒍 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔
08.2022 - 10.2022
Hostess/Restaurant Cashier
King's Restaurant
12.2014 - 06.2015
Waitress/Cashier
Linda's Coffee Shop
11.2012 - 05.2013
𝑮𝒖𝒂𝒎 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒈𝒆
GED
𝑱𝒐𝒉𝒏 𝑭. 𝑲𝒆𝒏𝒏𝒆𝒅𝒚 𝑯𝒊𝒈𝒉 𝑺𝒄𝒉𝒐𝒐𝒍
from 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑺𝒕𝒖𝒅𝒊𝒆𝒔
𝑫𝒆𝒅𝒆𝒅𝒐 𝑴𝒊𝒅𝒅𝒍𝒆 𝑺𝒄𝒉𝒐𝒐𝒍
from 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑺𝒕𝒖𝒅𝒊𝒆𝒔
𝑭𝒊𝒏𝒆𝒈𝒂𝒚𝒂𝒏 𝑬𝒍𝒆𝒎𝒆𝒏𝒕𝒂𝒓𝒚 𝑺𝒄𝒉𝒐𝒐𝒍
from 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑺𝒕𝒖𝒅𝒊𝒆𝒔
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