Toni Rickman

• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Managed day-to-day business operations.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Handled account payments and provided information regarding outstanding balances.
• Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.

• Analyzed project performance data to identify areas of improvement.
• Spearheaded client satisfaction efforts through proactive engagement, transparent communication channels, and thorough understanding of expectations.
• Provided support for project leadership on coatings, heat tracing, insulation and scaffold lump sum, T&M, composite rate & unit rate projects at five Dow Chemical Texas Operations plant locations with multiple job sites active simultaneously at each plant.
• Assisted with document control, including RFI's, change orders, lien releases, purchase orders, take-offs and estimates.
• Collaborated closely with Project Management, Project Controls, Estimating, Safety and Accounts Payable & Receivable departments for manpower scheduling, estimating, budgeting, forecasting, cost tracking and project close-out.
• Prepared, reconciled and submitted accurate payroll for up to 200 employees and completed customer invoicing totaling $10+ million per year before weekly deadlines.
• Calculated and submitted daily force and cost reports and weekly progress reports for internal and external project teams.
• Created new processes and templates for KPI's, timesheets, scaffold material sheets, scaffold & material logs, payroll, invoicing and cost tracking, many of which were implemented company-wide.
• Submitted all material requisitions to purchasing, then tracked delivery and final costs from vendor.
• Assisted with field new hire on-boarding and performed all admin training by leading group & individual meetings while also creating multi-media training materials.

• Managed front desk of animal shelter, which included educating the public on municipal, county and state regulations, preparing adoption contracts, ordering and maintaining inventory, coordinating rescue group efforts, handling all incoming correspondence and communication, and scheduling appointments.
• Dispatched Animal Control Officers, completing intake of stray and injured animals and coordinating efforts between multiple government agencies to enforce regulations.
• Point person for new shelter software implementation, also responsible for training entire staff by creating training manuals.

• Interned on the Monitoring and Usage Team of the Texas Emissions Reduction Plan Grants Program.
• Ensured grant recipients were contractually compliant with terms of grant, including the collection,
review, and analysis of required annual usage reporting data.
• Prepared and distributed agreements for grantees to alter the terms of their contracts.

• Managed Quality Control Data Analysis Department, directly supervising up to 10 employees.
• Developed standard operating procedures for several teams, resulting in significant departmental
growth.
• Consulted with upper management and corporate office to identify needs, create project scopes and
determine necessary procedures to achieve desired results.
• Executed market research, using online resources and cold call techniques.
• Completed large FOIA request mail-outs.
• Manipulated incoming raw data, organizing data into a usable format.
• Worked under little supervision, while adapting to frequently changing priorities and guidelines,
guaranteeing quick, reliable and profitable lead generation.
• Trained incoming personnel on all company procedures, across all departments, including new
management.
• Designed and maintained Access databases with detailed and up-to-date information for sales department lead pool.