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Toni Rickman
Muldoon,TX
Summary
Senior administrative and operations professional with approximately 30 years of progressive office experience supporting complex projects, programs, and day-to-day business operations in regulated and compliance-driven environments. Extensive background in project administration, document control, process coordination, reporting, and executive support. Known for strong organizational skills, sound judgment, attention to detail, and the ability to work independently while coordinating across teams and stakeholders.
Overview
27
27
years of professional experience
Work History
Talent Engagement Specialist
Workforce Solutions Rural Capital Area
Bastrop, TX
06.2025 - 09.2026
- Counseled clients one-on-one regarding current situation, interests, vocational skills, aptitudes, education, and employment history to assist job-seekers in understanding career options based on long-term goals.
- Conducted needs assessments using skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses, identified gaps in performance and developed targeted learning solutions.
- Helped clients determine possible vocations and eligibility for other local, state or federal programs and assisted with completion of resumes, applications and paperwork.
- Promoted superior experience by promptly addressing client concerns, prioritizing client needs, demonstrating empathy, and resolving problems swiftly.
- Cultivated and strengthened interpersonal and communication skills by building positive relationships with people from various cultures and backgrounds, from professional level job-seekers to clients with substantial barriers to employment.
Owner
Eastdale Resale
Austin, TX
10.2021 - 04.2025
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Billing Specialist
Lakeway Plumbing Company
Austin, TX
01.2022 - 03.2023
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Handled account payments and provided information regarding outstanding balances.
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
Sr. Project Administrator/Cost Analyst
Marquis Industrial Services
Angleton, TX
04.2016 - 03.2023
- Provided support for project leadership on coatings, heat tracing, insulation and scaffold lump sum, T&M, composite rate & unit rate projects at five Dow Chemical Texas Operations plant locations with multiple job sites active simultaneously at each plant.
- Assisted with document control, including RFI’s, change orders, lien releases, purchase orders, take-offs and estimates.
- Collaborated closely with Project Management, Project Controls, Estimating, Safety and Accounts Payable & Receivable departments for manpower scheduling, estimating, budgeting, forecasting, cost tracking and project close-out.
- Prepared, reconciled and submitted accurate payroll for up to 200 employees and completed customer invoicing totaling $10+ million per year before weekly deadlines.
- Calculated and submitted daily force and cost reports and weekly progress reports for internal and external project teams.
- Created new processes and templates for KPI's, timesheets, scaffold material sheets, scaffold & material logs, payroll, invoicing and cost tracking, many of which were implemented company-wide.
- Submitted all material requisitions to purchasing, then tracked delivery and final costs from vendors.
- Assisted with field new hire on-boarding and performed all admin training by leading group and individual meetings while also creating multi-media training materials.
Administrative Assistant/Dispatcher
Galveston Co. Animal Resource Center
Texas City, TX
01.2014 - 05.2016
- Managed front desk of animal shelter, which included educating the public on municipal, county and state regulations, preparing adoption contracts, ordering and maintaining inventory, coordinating rescue group efforts, handling all incoming correspondence and communication, and scheduling appointments.
- Dispatched Animal Control Officers, completing intake of stray and injured animals and coordinating efforts between multiple government agencies to enforce regulations.
- Point person for new shelter software implementation, also responsible for training entire staff by creating training manuals.
Mickey Leland Environmental Intern
Texas Commission On Environmental Quality
Austin, TX
06.2011 - 08.2011
- Interned on the Monitoring and Usage Team of the Texas Emissions Reduction Plan Grants Program.
- Ensured grant recipients were contractually compliant with terms of grant, including the collection, review, and analysis of required annual usage reporting data.
- Prepared and distributed agreements for grantees to alter the terms of their contracts.
Data Analyst
Institutional Survey, LLC
Austin, TX
01.2000 - 10.2008
- Managed Quality Control Data Analysis Department, directly supervising up to 10 employees.
- Developed standard operating procedures for several teams, resulting in significant departmental growth.
- Consulted with upper management and corporate office to identify needs, create project scopes and determine necessary procedures to achieve desired results.
- Executed market research, using online resources and cold call techniques.
- Completed large FOIA request mail-outs.
Manipulated incoming raw data, organizing data into a usable format. - Worked under little supervision, while adapting to frequently changing priorities and guidelines, guaranteeing quick, reliable and profitable lead generation.
- Trained incoming personnel on all company procedures, across all departments, including new management.
- Designed and maintained Access databases with detailed and up-to-date information for sales department lead pool.
Education
Bachelor of Science - Environmental Science
Sam Houston State University
Huntsville, TX05-2012
Skills
Leadership
Invoicing
Procurement & Inventory Management
Payroll
Estimating
Forecasting
Communication
Document Management
Client Service
Financial Reporting
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid sick leavePaid time offHealthcare benefitsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Software
FreshBooks
ComputerEase/FieldEase
Accufund
Track®
Sharepoint
SAP - ERP & Ariba
ArcGIS
Microsoft Office Suite
Timeline
Talent Engagement Specialist
Workforce Solutions Rural Capital Area
06.2025 - 09.2026
Billing Specialist
Lakeway Plumbing Company
01.2022 - 03.2023
Owner
Eastdale Resale
10.2021 - 04.2025
Sr. Project Administrator/Cost Analyst
Marquis Industrial Services
04.2016 - 03.2023
Administrative Assistant/Dispatcher
Galveston Co. Animal Resource Center
01.2014 - 05.2016
Mickey Leland Environmental Intern
Texas Commission On Environmental Quality
06.2011 - 08.2011
Data Analyst
Institutional Survey, LLC
01.2000 - 10.2008
Bachelor of Science - Environmental Science
Sam Houston State University