Trideep Mondol
Kolkata,West Bengal
Summary
Dynamic Senior Customer Service Representative with a proven track record at Teleminds Infotech, excelling in complaint resolution and customer support. Recognized for enhancing customer satisfaction through effective multitasking and quality assurance. Adept at utilizing CRM tools to streamline processes and foster long-term client relationships. Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Teleminds Infotech Private Ltd
01.2016 - 01.2020
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Senior Customer Service Representative
Vishnu Solutions Pvt Ltd
01.2012 - 01.2016
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
High School Diploma -
Saroj Mohan Institute Of Technology
West Bengal,IN05-2011
Bachelor of Science - Science
Bodhicharrya Senior Secondary High School
Newtown,IN05-2008
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Blogging/Vlogging
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Getting involved in local advocacy groups to promote positive change in the community
- Learning new cooking techniques and expanding my culinary skills
Timeline
Senior Customer Service Representative
Teleminds Infotech Private Ltd
01.2016 - 01.2020
Senior Customer Service Representative
Vishnu Solutions Pvt Ltd
01.2012 - 01.2016
High School Diploma -
Saroj Mohan Institute Of Technology
Bachelor of Science - Science
Bodhicharrya Senior Secondary High School
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