TRIEU PHAN
Tampa,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Beverage Cashier
Boba Paradise
04.2023 - Current
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
- Accurately handled cash register transactions while providing excellent customer service.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Resolved customer complaints independently or with aid of supervisor.
- Made change and issued receipts or tickets to customers for each transaction.
- Provided customers with information on specials and discount deals.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
IT Manager
Aurora Investments Global Limited.
09.2015 - 08.2018
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
IT Manager
Resources Vietnam
06.2005 - 08.2015
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated technical training and personal development classes for staff members.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw development and implementation of improvements to support and network operations.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Education
Associate of Arts - Network And System Administration
Nhat Nghe Computer College
Nguyen Thong, HCMC, VietnamBachelor of Arts - English Language
Hong Bang International University
215 Dien Bien Phu, HCMC, Vietnam02.2002
Skills
- POS System Operations
- Till Counting
- Social Perception
- Coin and Currency Counting
- Cash Control
- Soda Syrup Replacement
- Microsoft Office
- Workplace Safety
- Billing and Payment Processing
- Cleaning and Sanitization
- Cleaning
- Food and Beverage Orders
- Food Storage Solutions
- Sweeping and Mopping
- Cash Register Operations
Languages
Vietnamese
Native or Bilingual
English
Elementary
Certification
- Certified IT Professional MCITP, Microsoft - February 2009
- Certified IT Professional Enterprise Administrator, Microsoft - February 2009
Timeline
Food and Beverage Cashier
Boba Paradise
04.2023 - Current
IT Manager
Aurora Investments Global Limited.
09.2015 - 08.2018
IT Manager
Resources Vietnam
06.2005 - 08.2015
Associate of Arts - Network And System Administration
Nhat Nghe Computer College
Bachelor of Arts - English Language
Hong Bang International University
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