Carmen Trifu

• Developed and executed innovative pastry recipes to meet the diverse needs of customers
• Skilled in baking, frosting, and decorating a variety of pastries including cakes, cookies, pastries and tarts by following traditional and modern recipes
• Collaborated with other kitchen staff to coordinate pastry orders and deliver high-quality products to customers

• Provided exceptional customer service by taking precise orders, recommending menu items, and ensuring each guest had a positive dining experience
• Demonstrated strong multitasking skills by efficiently managing multiple tables, prioritizing tasks, and coordinating with kitchen staff to serve meals promptly

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Consistently demonstrated excellent interpersonal skills when interacting with guests from diverse cultural backgrounds, fostering an inclusive atmosphere conducive to repeat patronage.
• Enhanced customer satisfaction by providing exceptional food and beverage service.

• Entering data into spreadsheets, databases or other Deloitte tools
• Preparing electronic (PDF) working files to facilitate the preparation of tax returns
• Analyzing and tracking an overview of the income and wealth of individuals
• Analyzing any possible tax breaks and calculating the tax returns or payments for Swiss citizens

• Assisted customers in product selection and provided detailed information
• Operated cash register and processed transactions accurately and efficiently
• Restocked merchandise and ensured shelves were well-stocked at all times
• Monitored inventory levels and communicated with management to restock items as needed

• Managed reservations, check-ins, check-outs, and room assignments efficiently
• Answered incoming calls, directed calls to appropriate departments, and provided helpful information to guests
• Responded to guest inquiries, requests, and complaints promptly and resolved issues to ensure guest satisfaction

• assist clients to find the right job, coaching and providing all the legal paperwork needed in order to obtain the J1 visa ( Job offers, Work permits, Employment authorization).
• set-up telephone and video conference interviews between the client and the hiring managers.
• maintain candidate databases.
• organize and represent the company at Job Fairs.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

• assist clients to find the right job and providing all the legal paperwork needed in order to obtain the J1 visa ( Job offers, Work permits, Employment authorization).
• help clients develop a resume and coach them through the interview process.
• set-up telephone and video conference interviews between the client and the hiring managers.
• maintain candidate databases.
• organize and represent the company at Job Fairs.
• ensure high levels of customer satisfaction through excellent sales services.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

• greet the participants from different countries at the airport;
• present the conference's agenda and their personal program;
• set-up the conference rooms;
• Assisted with special events and programs.

• As part of the "Work& Travel" cultural exchange program in the USA;
• answer telephone and obtain all information necessary to process the guest’s order.
• coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered;
• keep track of our amenities and guests lists daily.

• Attract potential clients by promoting the program in universities and at campus
• Providing information and answering any questions potential customers might have
• Investigating the campaigns of competitors from a brand perspective

As part of the "Work& Travel" summer cultural exchange program in the USA.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Took accurate food orders, making sure that our guests receive their ordered products in a timely manner.