Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trika Bell

Riviera Beach

Summary

Adept at driving operational excellence and team cohesion, I significantly boosted profitability at Popeyes Chicken through strategic leadership and robust problem-solving skills. My expertise in operations management and staff training, coupled with a track record of fostering high employee satisfaction, positions me as a dynamic leader focused on achieving tangible results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Popeyes Chicken
02.2014 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Dispatch Manager

Mv Transportation Inc.
01.2009 - 02.2013
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reported to management operational activities and maintained current records.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Tracked and monitored vehicle performance and maintenance.
  • Communicated with customers to provide delivery updates and resolution.
  • Scheduled and organized delivery routes.
  • Managed customer accounts and invoicing.
  • Utilized customer feedback to improve customer service.
  • Provided customers with information on products and services.

Customer Service Manager

Pep Boys
06.2008 - 02.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

Warehouse Worker

Walgreens Distribution
06.2007 - 02.2013
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.

Education

Bachelor Of Accounting - Finance

Palm Beach State College
Lake Worth, FL
06.2002

Diploma -

Dwyer
Riviera Beach, FL
05.1997

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Staff training

Certification

Servsafe

Timeline

General Manager

Popeyes Chicken
02.2014 - Current

Dispatch Manager

Mv Transportation Inc.
01.2009 - 02.2013

Customer Service Manager

Pep Boys
06.2008 - 02.2013

Warehouse Worker

Walgreens Distribution
06.2007 - 02.2013

Bachelor Of Accounting - Finance

Palm Beach State College

Diploma -

Dwyer

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Trika Bell