Brittany Caldwell

• Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
• Monitored food quality control and safety standards to ensure compliance with health regulations.
• Trained new cooks on proper preparation techniques, recipes, and presentation of dishes.
• Maintained accurate inventory records of all food items received and used in the kitchen.
• Analyzed financial statements to identify areas where costs could be reduced without sacrificing quality or service levels.
• Supervised kitchen food preparation in demanding, high-volume environments.

• Created and posted engaging content for social media channels, including Instagram and Facebook.
• Supported the execution of promotional efforts and alliances.
• Tracked and analyzed social media performances, created regular reports on engagement metrics, and suggested improvements based on data.
• Monitored social media platforms to cultivate a supportive online environment.
• Showcased Mint CRM's features to emphasize its benefits for medical practices and med spas.
• Assisted in developing paid advertising campaigns across multiple platforms to increase brand awareness and engagement levels.
• Coordinated internal resources as needed to develop high-quality visuals or written content for promotional purposes.

REMOTE CONTACT CENTER POSITION:

• Provided customer service to bank customers, addressing questions and concerns in a professional manner.
• Responded to customer inquiries via phone, email, and in-person transactions.
• Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
• Verified customer identification information with the applicable documents according to bank policies.
• Provided assistance with opening new accounts such as savings or checking accounts.
• Ensured compliance with all applicable federal regulations regarding banking operations.
• Created reports summarizing daily transactions for review by senior management staff.
• Created friendly connections and developed rapport with customers by providing outstanding, personalized service.

REMOTE CONTACT CENTER POSITION:

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Used proven techniques to de-escalate angry customers during telephone interactions.

• Call Center duties
• Created and distributed documents, reports, presentations, and correspondence.
• Scheduled meetings, appointments, and events for executives.
• Answered incoming calls from clients and vendors in a professional manner.
• Assisted with the preparation of budgets and financial statements for upper-level management review.
• Maintained confidential information regarding employees, customers, and business operations.
• Developed effective tracking systems to monitor progress on projects with multiple deadlines.
• Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
• Compiled data from various sources into organized formats for reporting purposes.
• Ensured proper handling of sensitive materials by following established policies.

• Analyzed large amounts of raw statistical information from different sources.
• Prepared summaries or reports based on collected data for management review.
• Identified trends in the inputted data that could be used for business decision making.
• Ran regular backups to ensure security of stored data.
• Implemented quality control measures to detect errors before entering into the system.
• Ensured compliance with applicable laws regarding privacy, storage, and access to confidential records.
• Performed data entry into multiple databases and spreadsheets accurately and efficiently.
• Verified accuracy of data entry by comparing source documents to entered information.
• Inputted customer and account data from source documents within specified time limits.
• Created reports, forms, presentations, and other documents using MS Office Suite applications.