Trimeshia Jenkins
Remote
Summary
Experienced with medical billing processes, including coding and claims management. Utilizes billing software to ensure accurate and timely submission of claims. Knowledge of healthcare regulations and insurance policies, ensuring compliance and minimizing denials.
Overview
8
8
years of professional experience
Work History
Remote Medical Billing Assistant
Med Plus
01.2024 - 10.2024
- Managed 60–80+ daily inbound patient billing calls.
- Maintained 98% documentation accuracy in billing updates.
- Processed medical claims accurately using advanced billing software.
- Completed 100% of audit-required documentation.
Remote Prior Authorization Specialist
Med Assist USA
01.2022 - 03.2023
- Processed 25–40 prior authorizations daily with 98% accuracy.
- Scheduled 30–50 appointments weekly, reducing workflow delays.
- Analyzed patient insurance information to determine eligibility for prior authorization.
- Coordinated with healthcare providers to gather necessary documentation for approval processes.
Patient Care Coordinator
EverCare Telehealth Group
04.2019 - 03.2021
- Handled 50+ telehealth support calls daily.
- Maintained 97%+ EMR documentation accuracy.
- Developed patient education materials to improve understanding of treatment plans.
- Coordinated patient scheduling and follow-up appointments to enhance care continuity.
Healthcare Customer Service Representative
TeleSupport Services
01.2017 - 03.2019
- Resolved 85%+ of customer issues on first contact.
- Facilitated resolution of customer inquiries, enhancing patient satisfaction and service quality.
- Managed healthcare records using electronic health record (EHR) systems, ensuring data accuracy and compliance.
- Documented 100% of interactions in CRM with high accuracy.
Education
High School Diploma -
West Monroe High
Louisiana05-2020
Skills
- Technical Skills: Inbound Call Handling (60–80 calls/day); Healthcare Benefits & Coverage Support; CRM & Call Center Software; EMR/EHR Navigation; Multi-System Navigation; Data Entry (10,000 KPH); Ticketing Systems; Chat & Email Support; Microsoft Word, Outlook & Windows; Dual-Monitor Workflow
- Non-Technical Skills: Empathy; Active Listening; Communication; Conflict Resolution; Critical Thinking; Multitasking; Time Management; KPI Achievement; Adaptability; Team Collaboration; Reliability
- ICD-10 proficiency
- Claim submission
- CPT knowledge
- HIPAA compliance
Timeline
Remote Medical Billing Assistant
Med Plus
01.2024 - 10.2024
Remote Prior Authorization Specialist
Med Assist USA
01.2022 - 03.2023
Patient Care Coordinator
EverCare Telehealth Group
04.2019 - 03.2021
Healthcare Customer Service Representative
TeleSupport Services
01.2017 - 03.2019
High School Diploma -
West Monroe High
Additional Information
- Meets remote-work requirements: quiet workspace, webcam, hardwired 25 Mbps+ internet.
- Flexible availability for nights, evenings, weekends.
- Strong attendance record and reliability.
- Committed to ongoing training and development.