Trina Baer
Milford,OH
Summary
Positive professional excelling in customer service and relationship building. Expert in optimizing positive customer outcomes and retention high satisfaction ratings, and enhancing client retention. Adept at problem-solving and analytical thinking,and conflict resolution by consistently delivering personalized experiences that exceed customer expectations.
Overview
33
33
years of professional experience
Work History
Professional Personal Shopper
Shipt, Inc.
02.2018 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Streamlined order fulfillment processes to enhance efficiency and accuracy in deliveries.
- Collaborated with local retailers to ensure product availability and quality for c
- Implemented strategies to optimize inventory selection, increasing customer sat
- resolved customer issues promptly, maintaining high levels of client retention and loyalty
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Monitored market trends to provide relevant product recommendations and promotions.
Owner/CEO
Tender Age Learning Center
03.1993 - 02.2020
- Developed and implemented early childhood education curricula tailored to diverse learning needs.
- Managed daily operations, ensuring compliance with licensing regulations and safety standards.
- Supervised and mentored teaching staff, fostering professional development and teamwork.
- Established strong relationships with parents, enhancing communication and community engagement.
- Oversaw budget planning and resource allocation to optimize operational efficiency.
- Coordinated training sessions for staff on best practices in child development and educational techniques.
- Led initiatives to enhance learning environments, incorporating innovative educational tools and resources.
- Evaluated program effectiveness through regular assessments and feedback mechanisms.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - School Age Child Care Certificate
University of Cincinnati, Clermont
Batavia, OHHigh School Diploma -
Clermont Northeastern High
Batavia, OH05-1987
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Upbeat and outgoing attitude
- Documentation and reporting
- Verifying accuracy
- Product knowledge
- Verbal and written communication
- Time management
- Problem-solving
- Excellent communication
- Multitasking
- Organizational skills
- Analytical thinking
- Conflict resolution
Timeline
Professional Personal Shopper
Shipt, Inc.
02.2018 - Current
Owner/CEO
Tender Age Learning Center
03.1993 - 02.2020
No Degree - School Age Child Care Certificate
University of Cincinnati, Clermont
High School Diploma -
Clermont Northeastern High