Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Bower

Kettering

Summary

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

20
20
years of professional experience

Work History

Delivery Driver

Koi Auto Part Center
07.2025 - Current

  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles,

Delivery Driver

KOI Auto Parts Center
11.2017 - 07.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.

Service Technician

DTZ Maintenance/ Hebron Ky
04.2005 - 08.2017
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
  • Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
  • Worked with diverse types of weather and ground conditions.

Education

None - None

Botkins HS
Botkins, OH
1982

Skills

    I have over nine years of various aspects of working in a warehouse environment including applications of OSHA EPA requirements as well as aspects of Ware housing, including the use of Mobile data collection material handler I have over 3 years of providing intensive customer service experience with providing child care, senior in-home care dementia and Alzheimer care

Timeline

Delivery Driver

Koi Auto Part Center
07.2025 - Current

Delivery Driver

KOI Auto Parts Center
11.2017 - 07.2022

Service Technician

DTZ Maintenance/ Hebron Ky
04.2005 - 08.2017

None - None

Botkins HS

Similar Profiles

CREATE PROFILE