Trina Brockett RN

• Directed daily operational activities to support organizational success.
• Worked in conjunction with the CFO and CMO to meet hospital targets.
• Fostered physician collaboration, resulting in a consistent decline in length of stay and improved patient care satisfaction.
• Substantial improvement in employee satisfaction scores. Formed a solid case management team. Resolved employee turnover.
• Interim Case Management Director, 1/25-6/25.

• Guided team through educational programs and support initiatives.
  Conducted onboarding for nurses and therapists focused on OASIS documentation.
  Monitored quality of care delivered by staff to maintain high standards.
  Played key role in achieving initial Joint Commission certification through team preparation and collaboration with surveyors.
  Led hiring efforts and provided coaching to foster team growth.
• Managed 30 employees with various professions, including RN, LVN, PT, OT, ST, and Scheduler, from different cultures for Home Health.

• Directed all aspects of agency operations, including quality control, budget oversight, and strategic growth initiatives.
  Established COVID-19 procedures to maintain operational continuity during the pandemic.
  Facilitated nationwide training for branches to standardize processes and elevate care quality.
  Instrumental in securing a tag-free CHPN survey outcome.

Developed cost-saving solutions that enhanced patient care while reducing expenses for the company.

• Reduced hospital readmissions by closely monitoring patient progress and adjusting care plans accordingly.
• Facilitated smooth transitions between care settings by establishing clear lines of communication among all involved parties.
• Assisted clients in navigating complex healthcare systems while advocating for their needs and preferences.