Trina Brown
Cleveland,TX
Summary
Motivating leader with proven success managing cross-functional teams. Highly-motivated leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
CEO
Wisdom Production, LLC
Houston, YX
03.1993 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Facilitated board meetings and provided leadership guidance to senior management.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Analyzed market trends and customer data to inform decision-making processes.
- Established policies and procedures that promoted an ethical work environment.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Implemented technological solutions designed to improve operational effectiveness.
- Developed strategies for improving customer service standards throughout the company.
- Special Skills:
- Filmmaking: Camera operation, lighting, editing
- Administration: Scheduling, budgeting, logistics coordination
- Customer Service: Communication, problem-solving, client satisfaction
- Organizational Skills: Multitasking, attention to detail, time management
Customer Service Call Center Training
Harris County Call Center
Houston, TX
04.2022 - 05.2022
- Answered Incoming & Outbound calls
- Establishes professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution
- Maintaining PCI compliance relates to collecting and processing payments with a credit card and/or banking information
- Reconciles payments, and toll tags, and prepares end-of-day reports as specified per section
- Builds expert and dynamic knowledge of HCTRA products and services; keeps abreast of all procedural and product updates and implements them as directed.
Customer Service Representative
Divergent Revenue Cycle Sol
Spring, TX
02.2020 - 03.2021
- Answered Incoming & Outbound calls
- Greeted and scheduled appointments, and greeted vendors, and visitors
- Organized customer information and account data for business planning and customer service purposes
- Maintained patient medical records utilizing HIPPA compliance
- Processed patient payments, and refunds, identified medical billing errors, underpayments, insurance follow-up, claims appeal and reconsiderations, insurance verification, patient demographics, and copays
- Educate customers on their benefit plan options and maximize the value of their health plan benefits
- Verified Insurance and worked modifiers.
Office Billing Manager
Dr. Thomas Crais & Dr. Michael Hagmann
New Orleans, Louisiana
10.2005 - 03.2007
- Answered Incoming and Outbound calls
- Scheduled Office Visits and Surgeries
- Managed incoming and outgoing mail, emails, and phone calls
- Worked on the explanation of benefits and documented medical records
- Enrolled, registered, and discharged patients
- Scheduled appointments
- Resolved billing issues and explanation of benefits
- Entered hospital and outpatient charges
- Collected co-pay
- Answered multi-line incoming calls
- Preregistered patients and preauthorized patients for surgery
- Assisted in office-setting surgery
- Sorted mail and delivered mail.
Patient Access Representative
Cyfair Hospital
Houston, TX
08.2015 - 11.201
- Answered incoming calls and made outbound calls
- Managed incoming and outgoing mail, and emails
- Enrolled, registered, and discharged patients
- Educated patients about financial liabilities and co-pays, handled complaints, claims, scheduling, registration, pre-admission, and admission
- Insurance verification
- Obtains insurance referrals and/or authorizations as required by individual insurance plans
- Compliant with patient liability collection techniques before, during & after the date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
- Greeting customers following Conifer Standards of Care
- Educate customers on their benefit plan options and maximize the value of their health plan benefits
- Conducted market surveys and industry studies to identify the need/demand for various services
- Prioritized work to meet department needs and exercised proper judgment in making decisions
- Implemented specific training programs to help maintain or improve job skills.
Education
Life Changing Career Institute, LLC (LCCI)
04.2023
Delgado University
07.2001
USA Training Academy
04.1987
Skills
- Leadership/Management
- Answered Incoming & Outbound calls
- Patient Registration
- Customer Service Skills
- Payment Collections
- Strategic Planning
- Medical Terminology
- Database Management
- ICD9 & CPT Coding
- Communication with the Providers Office
- Process, adjustments, denials, and claims reconciliation
- Resolution-Focused
- HIPAA guidelines
- Insurance Verifier
- Medicare & Medicaid Billing
- Self-Motivated
- Organizational Management
- Consulting
- Project Management
- Operational leadership
- Recruiting and hiring top talent
- Market understanding
- Business Management
- Administrative Leadership
- Productivity performance
- Business Development
- Corporate leadership
Additional Education
- Houston, TX, AAPC COC Eligible
- Birmingham AL, Business/Medical Secretary
- New Orleans, LA, Medical Terminology & Billing
Affiliations
To show a balanced and well-rounded life, it's important to engage in a variety of activities that highlight different areas. In terms of professional development, attending industry conferences, taking online courses, and seeking mentorship opportunities can help you stay updated on the latest trends and advancements in your field. Additionally, dedicating my time to volunteer work and community service projects allows me to make a positive impact and contribute to causes you're passionate about.
I often engage in creative pursuits like writing, filming, or planning events, this helps nurture my artistic side and provides an outlet for self-expression. By actively participating in activities from these different areas, I maintain a well-balanced and fulfilling life.
Accomplishments
- Leadership Awards
- Business Entrepreneur Awards
- Screenwriting Awards
- Proclamation Day Awards
References
References available upon request.
Timeline
Customer Service Call Center Training
Harris County Call Center
04.2022 - 05.2022
Customer Service Representative
Divergent Revenue Cycle Sol
02.2020 - 03.2021
Patient Access Representative
Cyfair Hospital
08.2015 - 11.201
Office Billing Manager
Dr. Thomas Crais & Dr. Michael Hagmann
10.2005 - 03.2007
CEO
Wisdom Production, LLC
03.1993 - Current
Life Changing Career Institute, LLC (LCCI)
Delgado University
USA Training Academy
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