Trina Burns

Duties include calling customers shortly after a customer service interaction and performing a short interview about that experience.

• Entered responses from survey participants into internal database later compile reports or conduct analysis.
• Reviewed, classified and recorded survey data in preparation for computer analysis.
• Consulted with clients to identify survey needs and specific requirements such as special samples.
• Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
• Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
• Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.

• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.

• Answered and assisted callers who were calling in to order a product or to be placed in the appropriate conference.
• Contributed ideas, decision-making skills and good judgment to achieve objectives.
• Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.

• Tracked progress according to goals for interventions.
• Maintained and updated patient records, changes in service plans and treatment reports.
• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
• Documented patient information, treatment plans, and patient responses.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained and developed new employees for ease of transition into team.
• Exhibited excellent people skills during interaction with employees and customers.
• Controlled store inventory and reviewed cash handling and operations reports.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.