Trina Campbell

Accomplish long-term business goals by confirming policy and procedure implementation by all members of senior leadership through visits to cross-district locations on a weekly schedule. Maximize customer satisfaction by promptly resolving grievances and delivering a superior service experience to all guests. Foster long-lasting professional relationships with clients by establishing high customer service, performance, and production standards.

• Achieved all financial objectives by streamlining overall weekly, monthly, and quarterly business operations.
• Increased staff productivity by coordinating schedules for all personnel.
• Strengthened organizational workforce by recruiting top talent to fill any position vacancies and providing coaching programs and professional development opportunities to new hires.

Ensured optimal utilization of available resources by managing time and meeting all deadlines for assigned tasks. Showcased exceptional leadership skills to supervise a team of talented general management professionals throughout all efforts to reach or surpass business targets.

• Utilized in-depth industry knowledge to manage five Detroit area locations with a total of $6.75M.
• Attended DM Academy and received a Certificate of Completion in 2017.
• Nominated as a top performer and ranked #01 District Manager in 2018.

Attained all weekly and monthly objectives for quality and profitability and held full accountability for operational efficiency weekly and monthly. Managed necessary employee terminations and professionally. Certified adherence to company protocols in alignment with all policies and procedures. Maintained optimal inventory levels by managing and controlling inventory while procuring all requisite foods and beverages, supplies, and equipment.

• Achieved Dave’s Thomas MBA award in 2014.
• Won Sparkle Award (ranked #02/GM of the year) in 2013 and 2014.