Summary
Overview
Work History
Education
Skills
References
Timeline
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Trina Carter, BSN, RN

Las Vegas

Summary

Compassionate nursing graduate from an Accelerated BSN program with clinical experience in diverse care settings, including med-surg, ICU, and mental health. Proven ability to foster trusting relationships with patients and families while promoting health education. Strong background in high-pressure service roles enhances resilience, empathy, and attention to detail, essential for delivering quality patient care.

Overview

20
20
years of professional experience

Work History

Customer Service and Transactions Representative

Caesars Entertainment
Las Vegas
09.2021 - 06.2023
  • Ensured precision in documentation and data management—skills applicable to charting and care logs.
  • Established positive relationships with customers through effective communication techniques.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.

Frontline Service Associate

Luxury Hospitality
Las Vegas
02.2016 - 02.2020
  • Processed cash, credit card, and check payments for goods and services.
  • Maintained compliance with safety regulations while ensuring a clean work environment.
  • Trained new associates on processes and procedures to enhance team efficiency.
  • Completed tasks within established time frames, contributing to overall productivity.
  • Engaged in team meetings to align on goals and objectives.
  • Managed high-stress interactions with empathy and professionalism.
  • Served diverse populations with attention to personalized care and dignity.

Store Manager

Choice Convenience
Las Vegas
08.2013 - 01.2016
  • Led a team, demonstrating accountability and leadership applicable to autonomous home health roles.
  • Balanced multiple priorities—mirroring home health visit scheduling and care coordination.
  • Created weekly work schedules for store personnel.
  • Developed relationships with suppliers to negotiate better prices.
  • Recruited, trained, and supervised new employees.
  • Monitored inventory levels and placed orders to restock shelves.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Hospitality Specialist

Entertainment Venue
Las Vegas
06.2003 - 12.2010
  • Facilitated communication between staff members regarding guest needs and requests.
  • Conducted training sessions on hospitality services provided by the organization.
  • Ensured that all areas of the hospitality facility were clean and properly maintained.
  • Scheduled shifts for hospitality team members according to business needs.
  • Provided excellent customer service to ensure satisfaction from guests.
  • Coordinated activities between departments such as housekeeping, maintenance, and security.
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Provided highest quality customer service standards by anticipating customer needs.

Education

Bachelor of Science in Nursing - Nursing Practice

Arizona College of Nursing
Las Vegas, NV
04-2025

Skills

  • Patient care and medication administration
  • Clinical documentation
  • Customer service and care coordination
  • Relationship building
  • First aid and CPR
  • Telemetry monitoring
  • Medical records management
  • HIPAA guidelines
  • Punctual and reliable
  • Nursing assessments
  • Interdisciplinary collaboration
  • Infection control standards
  • Wound care
  • G-tube care
  • Compassionate communication
  • Clinical judgment
  • EMR documentation and handoff reporting
  • Patient and family education for discharge and home care

References

  • Dr. Huynh-Truong T. Vu, MD

          (702) 378-0190

  • Aisha El-Hussain, BSN, RN

            Peer & Class Representative – Student Nursing Association  Arizona College of Nursing – Las Vegas, NV                  Known for 3 years- (702) 769-3208

  • Roberta Khan, LPN

          Giving Home Health – Professional Reference- (702) 818-9461

Timeline

Customer Service and Transactions Representative

Caesars Entertainment
09.2021 - 06.2023

Frontline Service Associate

Luxury Hospitality
02.2016 - 02.2020

Store Manager

Choice Convenience
08.2013 - 01.2016

Hospitality Specialist

Entertainment Venue
06.2003 - 12.2010

Bachelor of Science in Nursing - Nursing Practice

Arizona College of Nursing

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