Trina Cioffi
Rineyville,KY
Summary
Experienced Billing and Accounts Receivable Specialist with a strong background in payroll processing, invoicing, and collections. Skilled in reconciling accounts, resolving billing discrepancies, and ensuring accuracy in financial records. Comfortable working with different billing systems and quickly adapting to new software. Organized, detail-oriented, and able to collaborate with teams to improve processes and keep operations running smoothly. Looking to bring my experience and problem-solving skills to a dynamic billing team.
Overview
8
8
years of professional experience
Work History
Teacher
Hardin County Public Schools
08.2023 - Current
- Managed student records and maintained compliance with state and district policies.
- Tracked and analyzed student performance data to improve outcomes.
- Increased math scores by 80% by reworking instructional approach.
- Created and implemented performance improvement plans tailored to individual needs.
- Maintained strong communication and collaboration with parents, administrators, and faculty to foster a positive environment.
- Managed classroom operations, scheduling, and budgeting to ensure efficiency and productivity.
- Adapted instructional methods to support diverse learning needs and maximize engagement.
Payroll/AR Collection Specialist
Express Employment Professionals
04.2020 - 08.2022
- Assisted in preparing monthly aging reports for management review, highlighting potential collection risks and areas for improvement.
- Achieved a 90% current payment status of clients on the aging report.
- Established strong professional relationships with clients, ensuring open lines of communication for invoice inquiries and payment negotiations.
- Managed administrative and financial tasks such as payroll, recordkeeping and reporting.
- Coordinated schedules to arrange management interviews with applicants.
- Managed a large database of qualified professionals, efficiently matching their skills to suitable job openings in real-time when needed.
- Managed associate intake including new-hire paperwork, job-specific onboarding tasks, drug screens and orientations.
- Managed high-volume phone calls, answering inquiries and resolving any client or associate issues.
Receptionist
Camino Del Sol Funeral Home
11.2018 - 03.2020
- Greeted incoming families and visitors warmly and professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct parties.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced client satisfaction by providing compassionate and attentive support during funeral arrangements.
- Streamlined administrative processes by assisting with the completion of necessary legal documents such as death certificates or permits.
- Efficiently prepared the deceased for viewing or burial, ensuring a professional, dignified and respectful presentation.
- Prepared spaces for visitations and memorial services by setting up chairs, floral displays, and multimedia equipment as needed.
- Collaborated with vendors to ensure timely delivery of products such as caskets, flowers, and memorial items for services.
- Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics.
Travel Agent Representative
BCD Travel
01.2017 - 05.2018
- Arranged travel accommodations for business travelers
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Alt A Masters - Elementary Education
Faulkner University
05-2023
Bachelor of Science - Business Administration
Haskell Indian Nations University
12-2015
Skills
- Customer support
- Relationship building
- Data entry
- Client confidentiality
- Office administration
- Recruiting
- Data Management and analysis
- Payroll
- Accounts Receivable and Invoicing
- Microsoft Office
- Google Office Applications
- Group Presentations
College Internship
Interned with Walmart's Management Team in 2015 before graduating college.
Observed and assisted in all areas to gain a well-rounded perspective of business operations. This included time in Personnel (HR), Finance, Purchasing, Claims, Asset Protection, Inventory and Customer Service and Resolution.
Timeline
Teacher
Hardin County Public Schools
08.2023 - Current
Payroll/AR Collection Specialist
Express Employment Professionals
04.2020 - 08.2022
Receptionist
Camino Del Sol Funeral Home
11.2018 - 03.2020
Travel Agent Representative
BCD Travel
01.2017 - 05.2018
Alt A Masters - Elementary Education
Faulkner University
Bachelor of Science - Business Administration
Haskell Indian Nations University
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