Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Cunningham

Columbia,SC

Summary

Dedicated office professional, highly ethical. I thrive in a collaborative environment. I offer over 25 years combined experience in Administrative Management, Customer Service, Payroll, Billing, Property Casualty CSR, Document Control, Data Coordinator and Banking, as well as other skills. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty. Can proficiently operate all Microsoft Office Programs. Can work and interact effectively in a team environment. Exceptional Time Management Skills. Ability to develop and maintain strong business relationships. I have excellent communication capabilities, identifying and addressing issues via candid dialogue.

Overview

14
14
years of professional experience

Work History

Operations Analyst

US Tech Solutions
08.2022 - Current
  • Identify operational requirements and opportunities for improvement, gather information, analyze data, document findings, establish and maintain quality standards, process assigned work

Administrative/Data Manager

Allen University
01.2021 - 06.2022
  • Enter and process submissions, coordinate admission data flow, administer student records, coordinate communication flow, answer incoming calls, perform NSLDS checks

Document Control Specialist

Recruiting Solutions
10.2020 - 01.2021
  • Provide clerical support, maintain compliance with document management, generate reports

Administrative Manager

Federal Government Area Census
09.2019 - 10.2020
  • Manage office administrative functions, provide administrative reports, use various systems

Administrative Customer Service Tag & Title Clerk

Department of Motor Vehicles
07.2018 - 09.2019
  • Maintain file documentation, update customers on file status, process vehicle titles, communicate with customers, handle title issues

Property Casualty Insurance CSR Agent

Marsh/ McLennan
12.2015 - 06.2018
  • Respond to customer requests, analyze documents, obtain approvals, complete forms, issue orders

Payroll Specialist

Qualawash Holdings LLC
12.2012 - 03.2015
  • Process payroll, manage office supplies, handle correspondence, communicate with vendors

Payroll Consultant

ADP
06.2012 - 12.2012
  • Maintain payroll operations, respond to employee questions, develop reports, assist with document organization

OMS Supervisor

UPS
01.2011 - 05.2012
  • Assist in managing load schedules, answer customer inquiries, perform data entry, maintain personnel records, supervise package drivers

Administrative Specialist II

State Fiscal Accountabily
07.2023 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.

Education

IT Support Cyber Security -

Google IT Professional Certifications
06.2021

Certified Nursing Assistant -

Pleasant Home Nursing Centers
Martinez, GA
01.1992

Business Management -

Augusta State University
Augusta, GA
01.1990

Diploma -

T.W. Josey High School
Augusta, GA
01.1989

Skills

  • Customer Relations
  • Proofreading
  • Verbal Communication
  • Spreadsheet Creation

Administrative Manager

Payroll

Billing

Accounts Payables

Accounts Receivable

Appeals Specialist

Claims Specialist Glass claims

Timeline

Administrative Specialist II

State Fiscal Accountabily
07.2023 - Current

Operations Analyst

US Tech Solutions
08.2022 - Current

Administrative/Data Manager

Allen University
01.2021 - 06.2022

Document Control Specialist

Recruiting Solutions
10.2020 - 01.2021

Administrative Manager

Federal Government Area Census
09.2019 - 10.2020

Administrative Customer Service Tag & Title Clerk

Department of Motor Vehicles
07.2018 - 09.2019

Property Casualty Insurance CSR Agent

Marsh/ McLennan
12.2015 - 06.2018

Payroll Specialist

Qualawash Holdings LLC
12.2012 - 03.2015

Payroll Consultant

ADP
06.2012 - 12.2012

OMS Supervisor

UPS
01.2011 - 05.2012

IT Support Cyber Security -

Google IT Professional Certifications

Certified Nursing Assistant -

Pleasant Home Nursing Centers

Business Management -

Augusta State University

Diploma -

T.W. Josey High School
Trina Cunningham