Overview
Work History
Education
Skills
Timeline
Generic

Trina Cunningham

Rowlett

Overview

43
43
years of professional experience

Work History

Director of Client Success

GreenLight Credentials
Dallas
04.2022 - Current
  • Cultivated strong client relationships through regular communication and feedback sessions.
  • Developed strategic initiatives to enhance client satisfaction and retention rates.
  • Implemented best practices to streamline onboarding processes for new clients.
  • Analyzed client feedback to identify trends and recommend actionable improvements.
  • Conducted training sessions for staff on client management tools and techniques.
  • Collaborated with sales teams to align customer expectations with service offerings.
  • Created processes that enable efficient communication between internal teams and external clients.
  • Established relationships with key stakeholders at all levels within the organization to ensure successful delivery of projects.
  • Monitored customer feedback and identified opportunities for improvement in customer experience.
  • Analyzed data from customer surveys and interactions to identify trends in customer needs and preferences.
  • Conducted periodic reviews of team performance against established goals and objectives.
  • Developed a comprehensive onboarding program for new clients to ensure they are set up for success with our products or services.
  • Developed key performance indicators to track the progress of client engagements.
  • Developed and implemented strategies to optimize client success initiatives.
  • Created detailed reports outlining the progress of client projects and recommended solutions when needed.
  • Assisted in resolving any conflicts between customers and internal teams quickly and efficiently.
  • Facilitated regular meetings with clients to review performance metrics and discuss areas of improvement.
  • Partnered closely with other departments such as sales and marketing for successful execution of campaigns and promotions targeting existing customers.
  • Provided guidance and support on best practices for utilizing our products or services effectively.

Computer Science Teacher

Garland ISD
Garland
02.2000 - 03.2022
  • Developed computer science curriculum aligned with state standards and student needs.
  • Instructed diverse groups of students in programming and computational thinking concepts.
  • Integrated technology tools to enhance student engagement and learning outcomes.
  • Collaborated with colleagues to design interdisciplinary projects and assessments.
  • Facilitated professional development workshops for teachers on coding and digital literacy.
  • Mentored students in cybersecurity competitions, fostering teamwork and problem-solving skills.
  • Implemented classroom management strategies to create a positive learning environment.
  • Evaluated student progress through assessments and provided constructive feedback regularly.
  • Participated in professional development workshops focused on improving teaching strategies for the subject area.
  • Supervised student lab activities to ensure safety protocols were followed properly.

Director of Transaction Systems

ARCO Oil & Gas Company
Plano
01.1983 - 01.1994
  • Drove strategic initiatives that enhanced operational efficiency and reduced costs.
  • Managed cross-functional teams to ensure project execution aligned with company goals.
  • Collaborated with executive leadership to define long-term vision and objectives.
  • Oversaw budget management processes to optimize resource allocation across departments.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Facilitated collaboration between teams by encouraging open communication channels.

Education

Bachelor of Science - Computer Science

University of North Texas
Denton, TX
05-1985

Skills

  • Client relationship management
  • Onboarding processes
  • Customer feedback analysis
  • Performance metrics evaluation
  • Stakeholder collaboration
  • Strategic planning
  • Curriculum development
  • Programming languages
  • Educational technology
  • Cybersecurity knowledge
  • Cross-functional collaboration
  • Effective communication
  • Problem solving
  • Leadership development
  • Team building
  • Professional mentoring
  • Web development
  • Adept in technology
  • Teaching methodologies
  • Game development
  • Coding languages training
  • Mobile app development
  • Coding languages

Timeline

Director of Client Success

GreenLight Credentials
04.2022 - Current

Computer Science Teacher

Garland ISD
02.2000 - 03.2022

Director of Transaction Systems

ARCO Oil & Gas Company
01.1983 - 01.1994

Bachelor of Science - Computer Science

University of North Texas

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