Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
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Trina Davis

Sacramento,CA

Summary

Dynamic housing advocate with proven success at Vivant Health, excelling in outreach coordination and client assessment. Expert in data entry and crisis intervention, effectively securing safe housing options for vulnerable populations. Adept at community collaboration, ensuring clients navigate complex systems with confidence and support.

Overview

20
20
years of professional experience

Work History

Support Services / CS Housing Specialist II

Vivant Health
Sacramento, CA
04.2022 - Current
  • Outbound/ Inbound calls offering the ECM services to eligible members.
  • Intense searching for members due to homelessness.
  • Collaborate with community organizations, government agencies, and landlord to secure safe and affordable housing options for clients’
  • Responsible for maintaining and updating spreadsheets daily
  • Conduct extensive Outreach for qualified members.
  • Complete research for External / Bottom-up referrals
  • Conduct thorough intake interviews to gather relevant information about clients’ housing Situations and barriers
  • Advocated for clients in navigating the complex housing system, ensuring their rights were protected

Front Desk Clerk/Receptionist

Solutions SF
San Francisco, CA
10.2017 - 02.2022
  • Multi-tasking while at Front Desk
  • Prepared to use De-escalating skills
  • Greet and monitor tenants upon entering building
  • Good communication skills with tenants and visitors
  • Excellent Telephone skills
  • Upon each guest entering building check the eighty-six list

Private In-Home Caregiver

Pratt House
Modesto, CA
04.2013 - 03.2016
  • Assisted individual in day-to-day duties that included grocery shopping, preparing meals, performing laundry duties, organizing and arranging paperwork include bills and medical information
  • Ordered and received material as necessary for all office use
  • Answered all incoming phone calls and took accurate messages
  • Worked on-call and round the clock depending on individual's needs

Paging Operator/411 Operator

G.C. Services
Modesto, CA
03.2008 - 12.2012
  • Relaying messages via satellite to the two-way pagers; typed in messages and transmitted data each way
  • Acted as middleman in communicating messages from on individual to the other
  • Responsible for accuracy of messages
  • Clear lines of communication that required audible tone of voice and non-ambiguous messaging
  • Received phone calls from customers who were looking for contact information for various business and residents
  • Matched caller to appropriate company or organization; directed call traffic appropriately and in a timely manner

Program Assistant

CAP Regional office
Longview, WA
08.2005 - 01.2007
  • Entered data into various databases depending on the nature of the work; worked with different software to keep accurate records
  • Audited profiles and confirmed completion of applications
  • Provided referrals for children to access various public services
  • Prepared weekly progress reports for sales representatives
  • Worked with individuals and determined what their needs were and matched them with appropriate agencies
  • Received incoming phone calls and placed outbound calls

Education

Business Administration -

Peralta Community College
Oakland, CA
04-2019

Skills

  • Housing advocacy
  • Data entry
  • Client assessment
  • Outreach coordination
  • Community collaboration
  • Spreadsheet management
  • Crisis intervention
  • Resource referral
  • Time management
  • Problem solving
  • Customer service
  • Referrals and networking

Additional Information

Over 10 years’ experience working as a Paging Operator and Customer Service Agent for major companies including AAA and G.C. Services, Oakland Housing Authority., Excellent customer service and rapport building skills; retained repeat customers on an ongoing basis., Comfortable and effective working with different cultural and socio-economic backgrounds., Excellent oral and written communication skills and problem-solving abilities., Ability to work effectively under pressure and in stressful situations, capable of meeting deadlines., Works well with team as well as independently; worked efficiently as part of a crew., Computer literate; people-oriented; organized, detailed and diligent., Polite and diplomatic; capable of handling customer complaints and de-escalating potential situations.

Personal Information

Authorized To Work: US

Timeline

Support Services / CS Housing Specialist II

Vivant Health
04.2022 - Current

Front Desk Clerk/Receptionist

Solutions SF
10.2017 - 02.2022

Private In-Home Caregiver

Pratt House
04.2013 - 03.2016

Paging Operator/411 Operator

G.C. Services
03.2008 - 12.2012

Program Assistant

CAP Regional office
08.2005 - 01.2007

Business Administration -

Peralta Community College

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Trina Davis