Trina Dawson
Chicago,IL
Summary
Hardworking Customer Service Representative with years of experience working in multiple roles. Extensive knowledge of creativity will help in planning ,organizing recreational exercises for mental, emotional, physical well being of elderly patients and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Freight Customer Service Representative
Dejen Logistics
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for freight inquires
Housekeeping Lead
Smith Village Retirement Center
03.2014 - 08.2019
- Assist supervisor work activities cleaning personnel to ensure clean, orderly attractive rooms , bathroom, flooring..Assign duties, inspect work investigating complaints regarding service
Administrative Assistant
Life Care AT Home
02.2011 - 03.2014
- Oversee the daily Operations of a home adult day care assisted living facility. Maintaining resident care marketing community outreach
Recreational Assistant
Jewish Community Center
05.2008 - 02.2011
- Responsible for leading a group of school aged children through daily before and after school activities. Supporting the site director with new activity/ planning ideas
Receptionist
Granny Blanches Home care Provider
04.2004 - 02.2008
- Interact with parents, sees that all children are signed in for the day make sure that the children leave with approved adult maintained daily records
Customer Service Representative
Technology Consortium Group
05.2002 - 01.2004
- Maintained positive, empathetic, professional attitude. Responding quickly to customers inquiries communicating with customers through various channels
Customer Service Representative
AT&T Broadband
04.1998 - 02.2002
- Received and directed a high volume of incoming calls within a fast- paced dynamic call center: assisted customers in setup initiation of new accounts. Handled all customer billing discrepancies and concerns
Education
High School Diploma -
Chicago Vocational High School
Chicago, ILCertificate - Word Processing, Data Entry, Typing Wpm 45
Trainee Business School
Chicago, IL05.1988
Skills
Timeline
Freight Customer Service Representative
Dejen Logistics
08.2019 - Current
Housekeeping Lead
Smith Village Retirement Center
03.2014 - 08.2019
Administrative Assistant
Life Care AT Home
02.2011 - 03.2014
Recreational Assistant
Jewish Community Center
05.2008 - 02.2011
Receptionist
Granny Blanches Home care Provider
04.2004 - 02.2008
Customer Service Representative
Technology Consortium Group
05.2002 - 01.2004
Customer Service Representative
AT&T Broadband
04.1998 - 02.2002
High School Diploma -
Chicago Vocational High School
Certificate - Word Processing, Data Entry, Typing Wpm 45
Trainee Business School
Similar Profiles
Samrawit TaddesseSamrawit Taddesse
Engineering Intern at Dejen AviationEngineering Intern at Dejen Aviation
Martin StewartMartin Stewart
Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)
Alondra CruzAlondra Cruz
Material Handler at XPO Logistics, Gxo LogisticsMaterial Handler at XPO Logistics, Gxo Logistics
Bianca PettisBianca Pettis
Alumni Coordinator at Beautiful Seed FoundationAlumni Coordinator at Beautiful Seed Foundation
Blanca SalgadoBlanca Salgado
Medical Assistant/Preceptor at Advocate Media GroupMedical Assistant/Preceptor at Advocate Media Group