Trina Day
Shreveport,LA
Summary
Dynamic and results-driven professional with extensive experience at Old Navy, excelling in customer service and teamwork. Proven track record in enhancing store performance through strategic merchandising and operational efficiency. Skilled in problem-solving and fostering a positive work culture, leading to improved employee accountability and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Acting General Manager
Old Navy
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Store Manager
Old Navy
07.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Operations Manager
Old Navy
01.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Kids and Baby Merchandiser
Old Navy
11.2018 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Business Collections Representative
CenturyTel
08.2002 - 10.2018
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled multiple outbound and inbound calls daily with goal of collecting owed debt.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
Education
Non-Profit Administration
Louisiana State University Shreveport
Shreveport, LA12-2018
Bachelor of Arts - General Studies
Louisiana State University Shreveport
Shreveport, LA05-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Acting General Manager
Old Navy
05.2025 - Current
Assistant Store Manager
Old Navy
07.2022 - Current
Operations Manager
Old Navy
01.2020 - Current
Kids and Baby Merchandiser
Old Navy
11.2018 - Current
Business Collections Representative
CenturyTel
08.2002 - 10.2018
Non-Profit Administration
Louisiana State University Shreveport
Bachelor of Arts - General Studies
Louisiana State University Shreveport
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