Trina Downey
Smyrna,TN
Summary
Energetic Sales Representative successful in identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rate. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Danville
12.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
Business Consultant
Point of Care Nano Technology
02.2021 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Optician
Moran Eye Center
10.2020 - 02.2021
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
Optician
Utah Eye Center
03.2020 - 10.2020
Optician
Esplin Eye Center
10.2013 - 03.2020
Optician
Clearview Eye Care
04.2012 - 10.2013
Education
High School Diploma -
Upland High School
Skills
- Strong communication abilities
- Client relations expertise
- Understanding nature
- Collaborative team member
- Effective problem resolution
- Effective time management
- Easily accommodates new situations
- Effective leadership
Timeline
Direct Support Professional
Danville
12.2024 - Current
Business Consultant
Point of Care Nano Technology
02.2021 - Current
Optician
Moran Eye Center
10.2020 - 02.2021
Optician
Utah Eye Center
03.2020 - 10.2020
Optician
Esplin Eye Center
10.2013 - 03.2020
Optician
Clearview Eye Care
04.2012 - 10.2013
High School Diploma -
Upland High School
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