Trina Hammonds
Villa Rica,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Teller
Wells Fargo & Company
01.2022 - 08.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Service Manager
Wells Fargo & Company
04.2019 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Personal Banker
Wells Fargo & Company
02.2018 - 04.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Teller
Wells Fargo & Company
01.2017 - 02.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller
Wells Fargo & Company
03.2014 - 01.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Associate of Applied Science -
Bishop State Community College
Mobile, ALSkills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Relationship building and management
- Financial record keeping
- Conflict resolution techniques
- Rapid 10-key data entry
- Regulatory Compliance
- Financial software
- Sales and Cross-Selling
- Fraud Detection
Timeline
Teller
Wells Fargo & Company
01.2022 - 08.2024
Service Manager
Wells Fargo & Company
04.2019 - 01.2022
Personal Banker
Wells Fargo & Company
02.2018 - 04.2019
Teller
Wells Fargo & Company
01.2017 - 02.2018
Teller
Wells Fargo & Company
03.2014 - 01.2017
Associate of Applied Science -
Bishop State Community College
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