Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Henry

Stone Mountain,GA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Shift Leader/Hospitality Manager/General Manager

TinDrum Asian Kitchen
09.2013 - Current
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction
    rates.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on
    mutual success.

Shift Supervisor

Central City Tavern
12.2017 - 10.2019
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.

Service Manager

Chipotle
09.2009 - 05.2017
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Science - Health Administration

Colorado Technical University
Colorado Springs, CO
05.2024

Certificate of Medical Assistant - Medical Assisting

Sanford-Brown College-Dunwoody
Dunwoody
05.2011

Skills

  • Inventory Counts
  • Assigning Work
  • Staff Supervision
  • Staff Development
  • Strong Verbal and Written Communication
  • Positive Attitude
  • Policy Enforcement
  • Employee Scheduling
  • Cash Handling
  • Shift Scheduling
  • Team coordination
  • Adaptability and flexibility

Timeline

Shift Supervisor

Central City Tavern
12.2017 - 10.2019

Shift Leader/Hospitality Manager/General Manager

TinDrum Asian Kitchen
09.2013 - Current

Service Manager

Chipotle
09.2009 - 05.2017

Associate of Science - Health Administration

Colorado Technical University

Certificate of Medical Assistant - Medical Assisting

Sanford-Brown College-Dunwoody

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Trina Henry