Trina Hoover
Columbus
Summary
As quality professional with focus on delivering high standards, effective in improving processes and ensuring product integrity. Known for strong team collaboration and adaptability to changing needs. Expertise in quality management systems and root cause analysis, with reliable and results-oriented approach.
Experienced with quality management systems, ensuring adherence to industry standards and regulations. Utilizes problem-solving skills to identify and address quality issues promptly. Strong understanding of process optimization techniques to enhance product consistency and reliability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in supervising and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Production Supervisor
AO Smith
11.2020 - Current
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Managed team of 80+ production associates, overseeing productive production processes and meeting all deadlines.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Coordinated with other departments to maintain smooth and efficient product flow.
Quality Specialist/Technician
AO Smith
06.2014 - 11.2020
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Streamlined incoming inspection processes by developing standardized criteria for evaluating raw materials prior to use in manufacturing operations.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Reported problems and concerns to management.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Customer Service Technician
AO Smith
11.2004 - 06.2014
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Identified recurring technical issues, providing feedback to improve product quality and minimize future problems.
- Enhanced client satisfaction by offering alternative solutions when unable to resolve their issue immediately.
- Conducted training sessions for new hires, imparting valuable knowledge about company products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Dorsey School Of Business
Roseville, MI10-2001
Skills
- Preventive actions
- Documentation control
- Product inspection
- Guiding and coaching team members
- Problem Solving
- Computer Experience
- SAP Experience
- Excellent Communication and Interpersonal Skills
continous Improvement
I eliminated the number of people being used on the production line, and was able to utilize those individuals elsewhere.
Timeline
Production Supervisor
AO Smith
11.2020 - Current
Quality Specialist/Technician
AO Smith
06.2014 - 11.2020
Customer Service Technician
AO Smith
11.2004 - 06.2014
High School Diploma -
Dorsey School Of Business
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