TRINA HUTCHINGS
Detroit,MI
Summary
Dependable, hardworking and passionate job seeker focused on maximum productivity and quality. Proficient at assessing parts and finished products for defects. Recognized for excellent attendance record and energetic attitude. Motivated Production Line Worker ready to tackle new challenges and to contribute to team and company success.
Overview
23
23
years of professional experience
Work History
Production Line Assembly Worker
Staffing Synergies
02.2022 - Current
- Performed visual inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Assisted quality assurance by inspecting items and removing defective kits.
- Boxed, labeled, and prepared kits to be transferred to shipping.
- Conducted quality assurance inspections on finished components and identified issues.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Streamlined production process to maximize safety and productivity.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Continuously checked products for quality assurance according to strict guidelines.
CEO/Independent Business Owner
Flavor With Favor Catering
10.2010 - Current
- Actively collaborating with clients to plan event menus, budgets, and venues
- Ensure personnel safety, kitchen sanitation and proper food handling or storage
- Actively hire, train and manage kitchen staff
- Generate employee schedules, work assignments and determine appropriate compensation rates
- Forecast supply needs and estimate costs
- Plan and direct food preparation in a fast-paced environment
- Direct purchasing for all food items, serving trays and equipment
- Organize food preparation activities and secure proper handling and preservation methods while packaging and storing food products.
Front Desk/Night Auditor
Wyndham Garden Hotel
08.2018 - 08.2019
- Consistently greeted, registered, and assigned rooms to guests
- Issued room keys and familiarized guests with services offered by the hotel
- Efficiently answered, handled and directed all incoming telephone calls to appropriate departments & guests
- Created and confirmed reservations utilizing Oracle Hospitality
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Performed daily bucket check ensuring all in-house guest information is up to date and accurate
- Reviewed daily, weekly and monthly reports to close day and meet hotel objectives
- Performed nightly updates to room charges and rates
- Trained and mentored staff on procedures, service standards and productivity strategies
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Forged and nurtured impactful relationships with customers to cultivate loyalty and boost overall satisfaction
- Verified that personal and payment information on guest accounts was accurate and complete
- Maintained cleanliness and organization of the front desk area
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction
- Answered inquiries pertaining to shopping, dining, entertainment and travel directions
- Reviewed night auditing duties, including verification of daily room occupancy and hotel revenue
- Handled tasks and responsibilities for front office employees when the team was understaffed
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Customer Service
Blue Cross Blue Shield of Michigan
05.2000 - 05.2009
- Effectively determined customer needs by asking relevant questions and listening actively to the responses
- Answered customer questions regarding healthcare benefits and claims
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Referred unresolved customer grievances to designated departments for further investigation
- Documented all customer inquiries and comments thoroughly and quickly
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations
- Routinely selected by
- Management to participate in work groups to improve function of operating systems, customer relations and streamline processes.
Education
High School Diploma -
Mumford High School
Business Administration, Culinary Arts
Oakland Community College
Business Administration
Central Michigan University
Business Administration
Wayne State University
Skills
- Hand Assembly Operations
- Issue Identification
- Membership Inquiries and Renewals
- Quality Inspections
- Understanding Customer Needs
- Team Communication and Collaboration
- Shipment Preparation
- Preparing Boxes
- Social Perceptiveness
- Maintaining Clean Work Areas
- Active Listening
- Office Equipment Proficiency
Timeline
Production Line Assembly Worker
Staffing Synergies
02.2022 - Current
Front Desk/Night Auditor
Wyndham Garden Hotel
08.2018 - 08.2019
CEO/Independent Business Owner
Flavor With Favor Catering
10.2010 - Current
Customer Service
Blue Cross Blue Shield of Michigan
05.2000 - 05.2009
High School Diploma -
Mumford High School
Business Administration, Culinary Arts
Oakland Community College
Business Administration
Central Michigan University
Business Administration
Wayne State University
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