Summary
Overview
Work History
Education
Skills
Seeking a position in healthcare
Timeline
Generic

Trina Hyde

Nampa,ID

Summary

High-energy Store Manager looking to do a career change and join the medical field. I am bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

24
24
years of professional experience

Work History

Store Manager

Sally's Beauty Supply
05.2011 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Customer Service Associate/Store Manager

Idaho Barber & Beauty
03.2000 - 05.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Middleton High School
Middleton, ID
05.1992

Skills

  • Inventory Management
  • Store Opening and Closing Procedures
  • Customer Service
  • Shift Checklists
  • Goals and Performance
  • Maximizing Profitability
  • Time Management
  • Microsoft Outlook
  • Microsoft SharePoint
  • Order Management
  • Staff Training
  • Microsoft Office
  • Order Supplies
  • Financial Management
  • Staff Management
  • Team Leadership

Seeking a position in healthcare

I am looking to do a career change and get into the medical field. My 28 years of customer service and managing will help me move into a career change into the medical field.

Timeline

Store Manager

Sally's Beauty Supply
05.2011 - Current

Customer Service Associate/Store Manager

Idaho Barber & Beauty
03.2000 - 05.2011

High School Diploma -

Middleton High School

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Trina Hyde