Trina I. Blackman
Clinton Township,MI
Summary
Accomplishes Patient Accounts Representative with 15+ years of experience in healthcare billing and accounts receivable management. Expertise in resolving insurance claims and applying payments to patient accounts, ensuring accurate financial operations. Proven track record in enhancing billing processes and improving patient account resolutions. Skilled in ICD-10, CPT coding, and EHR systems, with a commitment to delivering exceptional service in the medical office environment.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Specialist
MyCare Health Center
08.2022 - 04.2025
- Managed accounts receivable process, including invoicing, payment collection, and account reconciliation
- Maintained accurate records of all financial transactions and updated customer accounts accordingly
- Reduced average days in A/R from 93 - 56 through proactive follow-up on overdue payments
- Generated monthly aging reports to identify delinquent accounts and prioritize collection efforts
- Negotiated payment plans with customers experiencing financial difficulties while maintaining positive relationships
- Performed regular audits of customer accounts to ensure accuracy and compliance with company policies
- Resolved complex billing issues by conducting thorough research and analysis of customer accounts
- Trained new team members on accounts receivable processes and procedures.
Account Receivable Clerk
McLaren Health Care
09.2017 - 08.2022
- Managed accounts receivable process, including invoicing, payment processing and collections
- Resolved billing discrepancies and disputes with customers in a timely manner
- Followed up on overdue payments through phone calls, emails, and letters
- Processed cash receipts accurately and applied them correctly against outstanding invoices
- Identified trends in late payments or non-payments and recommended improvements to management
- Maintained confidentiality of sensitive financial information at all times
Accounts Receivable Clerk
Wayne State University Physicians Group
03.2009 - 09.2017
- Completing paperwork to initiate billing
- Applying payment resolution to customer accounts
- Managing and performing follow-up on AR
- Interpreting and resolving rejections
- Maintained accurate and up-to-date customer records in the accounting system
- Resolving billing discrepancies and disputes with customers in a timely manner
- Followed up on overdue payments through phone calls, emails, and letters
- Maintained confidentiality of sensitive financial information at all times
Education
No Degree - Medical Administration Courses
Davenport University
Warren, MI04.2022
Skills
- Microsoft Word
- Microsoft office
- Excel
- Medical records
- Accounts receivable
- Insurance verification
- ICD - 10 and CPT knowledge
- Medical records customers
- Organizational skills
- Medical receptionist
- Medical terminology emr systems
Timeline
Accounts Receivable Specialist
MyCare Health Center
08.2022 - 04.2025
Account Receivable Clerk
McLaren Health Care
09.2017 - 08.2022
Accounts Receivable Clerk
Wayne State University Physicians Group
03.2009 - 09.2017
No Degree - Medical Administration Courses
Davenport University
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