Trina Innarrella
Bloomfield,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organization. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Office Manager
Kintiroglou Pediatrics, LLC
11.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Manage staff and operations by overseeing the day-to-day operations, training and supervising receptionists and schedulers.
- Ensuring compliance with local, state and federal regulations including safety OSHA, HIPPA and employment labor laws.
Administrative Assistant to the Practice Administrator
Larry Gruenwald and Ann Marie Comandatore, MDS, PA
07.2006 - Current
- Act as point person to management and staff by providing direct, full-range administrative support
- Maintain a high level of credibility and trust in handling sensitive documents and information
- Draft letters of medical necessity and other correspondences for management and physicians' approval
- Generate memos, design and format over 95% of circulating office forms and materials, and organize bulletin boards for more efficient information dissemination and increased productive workflow
- Create expense reports, and keep track of memberships, subscriptions and renewal fees
- Responsible for accurate submission and update of essential regulatory documents to appropriate agencies, and ensure that the licenses/credentials for all physicians are current and compliant
- Respond to or route general communication not requiring management attention
- Furnish information for verification purposes, and provide documentation as needed
- Deliver high volume telephone support
- Manage calendar, schedule meetings and conferences, and arrange for travel accommodations
- Procure, manage and distribute office supplies in an efficient and timely manner resulting in substantial budget savings
- Compute, record, scan and deposit daily check payments
- Organize and oversee office social functions including catering, raffles and annual year-end celebrations
- Set up new computers, download required programs, and provide first line end-user technical support
- Conduct online research and prioritize special projects as needed
- Ensure that general office equipment including fax/copiers, printers and postage meters are functional and up-to-date
- Manage Pitney Bowes and FedEx accounts, replenish mail meter postage funds, receive and route incoming mails and packages, and track package shipments
- Assist in onboarding of newly hired employees
- Covers for management work overflow and perform other tasks assigned thereto
Nuclear Lab Coordinator
New Jersey Cardiology Associates
10.2002 - 01.2010
- Schedule testing (nuclear stress test, echocardiogram, carotid doppler and peripheral arterial studies)
- Relay test preparation instructions to patients and family members
- Review the patients medication inventory and health history
- Complete required pre-certifications and pre-authorizations accurately and timely
- Coordinate with insurance carriers
- Verify patient eligibility, coordination benefits and facilitate insurance coverage
- Communicate with the doctors and technicians
- Handle inbound calls and answer patient questions
- Maintain files
- Provide referrals for continuing care
Education
High School Diploma -
Bloomfield High School
Bloomfield, NJ06-1992
Skills
- Microsoft Word
- MD Office
- eClinical Works
- NaviNet
- Availity
- Medical Terminology
- ICD coding
- CPT coding
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Credit and collections
- Mail handling
- Scheduling
- Training and coaching
- Documentation and control
- Documentation expertise
- Policy and procedure modification
- Data retrieval systems
- Banking operations
- Customer Relations
- Operations Management
- Employee Training
- Performance reviewing
- Project Management
- Regulatory Compliance
- Schedule oversight
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Conflict Resolution
- Professionalism
- Quality Control
- Time management abilities
- Adaptability
- Crisis Management
- Problem-solving aptitude
- Performance Management
- Communication Skills
- Policy administration
- Reporting and documenting
Timeline
Office Manager
Kintiroglou Pediatrics, LLC
11.2021 - Current
Administrative Assistant to the Practice Administrator
Larry Gruenwald and Ann Marie Comandatore, MDS, PA
07.2006 - Current
Nuclear Lab Coordinator
New Jersey Cardiology Associates
10.2002 - 01.2010
High School Diploma -
Bloomfield High School
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