Trina Jacobs
Orlando
Summary
Proven Customer Service Representative at Iqor, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic conflict resolution. Skilled in computer proficiency and customer relations, I effectively managed high-stress situations and streamlined operations at CVS Distribution Center, demonstrating a keen ability to improve workflow and reduce errors. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Iqor
07.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Night Auditor
Townplace Suites Marriott
03.2020 - 06.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Order Puller
CVS Distribution Center
03.2020 - 04.2020
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
Education
Associate of Arts - Business Administration/Retail Management
Bauder College
Fort Lauderdale, FL05.1985
Certificate - Legal Secretary
Texas School of Business
Houston, TX07.1990
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Computer Proficiency
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Iqor
07.2021 - 07.2023
Night Auditor
Townplace Suites Marriott
03.2020 - 06.2021
Order Puller
CVS Distribution Center
03.2020 - 04.2020
Associate of Arts - Business Administration/Retail Management
Bauder College
Certificate - Legal Secretary
Texas School of Business
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