- I enjoy helping others and giving back to the community
- Music
Trina Johnson
Titusville,FL
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Forward-thinking Senior Manager adept at managing teams of 200+ employees with 5 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sr. Manager of Guest Operations
Delaware North Parks & Resorts
03.2020 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Director of Operation and Guest Service
Delaware North Parks and Resorts
06.2018 - 03.2020
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Senior Guest Service and Operations Manager
Delaware North Parks and Resorts
01.2016 - 06.2018
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
Guest Service/Operations Manager
Delaware North Parks and Resorts
08.2014 - 01.2016
Concessions Manager HAACP Coordinator
Delaware North Parks and Resorts
04.2009 - 08.2014
Concessions Manager
Delaware North Parks and Resorts
04.2007 - 06.2009
- Awarded Manager of the month
- Responsible for time keeping and inventory.
- Completed Pinnacle 1 manager training
- Responsible for controllable for 9 revenue generating venues while the concession Manager
- Awarded Leader of the Quarter
- Awarded Leader of the Year
- Currently Serving on the Florida Space Day Committee
- Active with United Way
Restaurant Manager
MEG Group McDonalds Restaurants
05.2006 - 01.2007
- Supervised 4 managers and 40 crewmembers.
- Responsible for sanitation, inventory control, payroll, profit and loss, and overall guest satisfaction.
Restaurant Manager
Burger King Restaurants
09.2005 - 05.2006
- Supervised 3 managers and 30 crew members
- Responsible for sanitation, inventory control, payroll, profit and loss and overall guest satisfaction.
Child Care Supervisor
New Life Christian Fellowship
02.2004 - 03.2005
- Responsible for care of 8 children and their activities through out the day.
Restaurant Manager
Burger King Restaurants
07.1989 - 07.1998
- Advanced to increasingly responsible positions, culminating in management role with oversight for a quick-service restaurant. Directed 30 employees, managed P&L, sales, inventory, merchandising, and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines.
Assistant Manager
Burger King Restaurants
01.1989 - 07.1989
Breakfast Manager
Burger King Restaurants
09.1988 - 01.1989
Crew Member
Burger King Restaurants
07.1988 - 09.1988
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Certification
ServeSafe Food Safety Manager and Proctor
Hospitality & Tourism Management Certification (FAU)
GuestPath Facilitator
Interests
Timeline
Sr. Manager of Guest Operations
Delaware North Parks & Resorts
03.2020 - Current
Director of Operation and Guest Service
Delaware North Parks and Resorts
06.2018 - 03.2020
Senior Guest Service and Operations Manager
Delaware North Parks and Resorts
01.2016 - 06.2018
Guest Service/Operations Manager
Delaware North Parks and Resorts
08.2014 - 01.2016
Concessions Manager HAACP Coordinator
Delaware North Parks and Resorts
04.2009 - 08.2014
Concessions Manager
Delaware North Parks and Resorts
04.2007 - 06.2009
Restaurant Manager
MEG Group McDonalds Restaurants
05.2006 - 01.2007
Restaurant Manager
Burger King Restaurants
09.2005 - 05.2006
Child Care Supervisor
New Life Christian Fellowship
02.2004 - 03.2005
Restaurant Manager
Burger King Restaurants
07.1989 - 07.1998
Assistant Manager
Burger King Restaurants
01.1989 - 07.1989
Breakfast Manager
Burger King Restaurants
09.1988 - 01.1989
Crew Member
Burger King Restaurants
07.1988 - 09.1988
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