Summary
Overview
Work History
Education
Skills
Timeline
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Trina Jones

Federal Way

Summary

Dynamic leader with a proven track record at Party City, adept in inventory control and team building. Excelled in enhancing customer engagement and loyalty, achieving a 1.3% shrink rate for 2024. Skilled in coaching, with a superior work ethic, I drive sales and operational excellence across diverse retail environments. I pride myself on creating a welcoming environment for my associates as well as customers.

Overview

36
36
years of professional experience

Work History

Store Team Leader and District Trainer

Party City
09.2015 - Current
  • Successfully executed onboarding of incoming STLs and remained a constant support for them as well as other STLs in our district.
  • Lead my store in maintaining key metrics such as 1.3% shrink, SMG 90- 95%, Omni 100% POT/ 98% fill.
  • Adapted quickly to changing business conditions by adjusting payroll and strategic merchandising in low stock areas to create a pleasing/full appearance for customers.
  • Created and executed critical paths for seasonal conversions, ensuring completion well before deadline set by the company.
  • Lead 2 stores in the district the majority of 2024. Coached both teams to execute tasks, key metrics and seasonal transitions.
  • Consistently lead the district in BME sales at Covington location, second store close behind.
  • Ensured teams were maintaining an inviting environment in our stores and customer service was top priority to ensure customer loyalty and prevent shrink.
  • Maintained inventory through AIM, accurate receiving and random scans throughout store.
  • Ensured onboarding of new team members was top notch to provide our customers the service they expect.

Stay at Home Mom

My Kids
05.2009 - 09.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Sales Manager

Joe's Sports Outdoor and More
07.2007 - 05.2009
  • Handled all front end responsibilities such as returns, cash management, scheduling as well as Ticketmaster and hunting/fishing licenses.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • MOD responsibilities, covering other departments of the store as needed.
  • Built long-lasting client relationships through excellent customer service and consistent feedback to staff.


Operations Manager

Petsmart
01.2006 - 07.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory through department scans weekly. Daily stocking of merchandise using forklift to bring product down from steel shelving.
  • Maintained product integrity through consistent review for outdated merchandise and stock rotation.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Ensured pets were taken care of with hourly monitoring. This included the adoption center as well as the sick pets room.

General Manager

Party City
09.2003 - 01.2006
  • Hired as Executive assistant manager then quickly promoted to GM. Was sent to problem stores to clean them up and get them on process.
  • Managed budget implementations, employee reviews, training and schedules.
  • Developed and implemented strategies to increase sales and profitability.
  • Seasonal and basic transitions.
  • Was in charge of 5 different stores within 4 years.

Assistant Manager

Rite Aid, Payless, Thrift Payless, Pay N Save
03.1989 - 09.2002
  • Started as clerk/cashier. In charge of various departments. Stocking, ordering, receiving, schematics and some bookkeeping as well as POS and cash management.
  • Promoted to Assistant Manager in 2000 at the Sammamish location. Scheduling, payroll, vendor relations, seasonal transition planning and execution as well as 1 hour Photo.
  • Transferred to the Factoria location- highest volume store in the district. Invoicing, inventory control, payroll, P&L and schematics.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Mt Si High School
Snoqualmie, WA
06-1990

Skills

  • Store operations
  • Inventory control
  • Merchandising strategies
  • Coaching and mentoring
  • Recruitment and hiring
  • Sales tracking
  • Brand representation
  • Customer engagement
  • Team building and motivation
  • Loss prevention strategies
  • Effective communication
  • Multitasking and prioritizing
  • Problem-solving abilities
  • Excellent communication
  • Superior work ethic

Timeline

Store Team Leader and District Trainer

Party City
09.2015 - Current

Stay at Home Mom

My Kids
05.2009 - 09.2015

Customer Service Sales Manager

Joe's Sports Outdoor and More
07.2007 - 05.2009

Operations Manager

Petsmart
01.2006 - 07.2007

General Manager

Party City
09.2003 - 01.2006

Assistant Manager

Rite Aid, Payless, Thrift Payless, Pay N Save
03.1989 - 09.2002

High School Diploma -

Mt Si High School

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Trina Jones