Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trina Kelly Davis

Jersey City,New Jersey

Summary

In today’s customer service oriented environment, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long-term experience in the service industry made me an ideal candidate in this regard as it has taught me how to meet and exceed each customer’s expectations with service that sells. I have assisted all types of customers in all types of settings. From this I have come to realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. I am confident that I would be able to provide value and quality customer service to your customers, utilizing my experience skills, and a ‘can do attitude’. My primary objective will be to assist your business grow and function smoothly.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Jersey City Medical Center
Jersey City
03.2024 - 04.2026
  • Summary: Assist RNs and healthcare professionals in delivering direct patient care, providing basic clinical and non-clinical support for patient comfort, safety, and well-being.
  • Key Responsibilities:
  • - Data entry of patients point of care details
  • - Patient hygiene, vital signs, mobility assistance
  • - Phlebotomy, IV monitoring, specimen collection
  • - Equipment operation, documentation, communication
  • - Safety and infection control protocols

Certified Nursing Assistant Student

NJ Health Employers & Training Fund
Newark, NJ
09.2023 - 11.2023
  • Key Responsibilities:
  • - Provided patient centered care over a 10 weeks time span under the supervision of Registered Nurse/CNA instructor and Senior staff CNAs.
  • - Delivered assistance to patients and residents with ADLs with empathy and understanding to maintain patient rights and dignity
  • - Maintained a safe and clean working environment in alignment with long-term care facility’s guidelines

Customer Service Representative

Sutherland Global
01.2018 - 06.2020
  • Key Responsibilities:
  • - Manage large amount of incoming calls from customers
  • - Handling customers complaints, provide appropriate solution, follow up to ensure resolution
  • - Sending email correspondence to customers
  • Remote

Accounting Secretary/Administration

National Council on Education
01.2008 - 01.2016
  • Key Responsibilities:
  • - Prepared outgoing correspondence
  • - Prepared Annual TADD Report
  • - Preparing meeting minutes
  • - Manage large amount of incoming calls from customers
  • - Handling customers complaints, provide appropriate solution, follow up to ensure resolution
  • - Sending email correspondence to customers
  • Remote/on site

Education

Certified Medical Assistant Certificate -

Absolute Training Force
Irvington
01-2023

Certified Nursing Assistant - undefined

NJ Health Employers & Training
Newark
11-2023

Phlebotomy Technician Program - undefined

Branford Institute
Paterson, NJ
01-2022

Associate of Science Degree - Business Admin

Excelsior Community College
Jamaica
01-2020

Front office Management Certificate - undefined

Stony Hill HEART Academy
Jamaica
01-2007

Skills

  • Personal Attributes:
  • A positive attitude and the driving force to get things done
  • Problem solver and team player
  • Strong sense of responsibility and self – motivation
  • Excellent customer relation skills
  • High personal integrity, and able to relate to create trust in all
  • Technology:
  • Competent in using Microsoft Office: Excel, Word and PowerPoint
  • Competent in using a popular computer software – eg Peachtree Accounting Software
  • Speed of: 50 WPM
  • Customer Care:
  • Proven customer service and organizational skills
  • Able to answer telephone calls and greet visitors efficiently
  • Able to be relatable, caring and compassionate
  • Interpersonal:
  • Ability to work independently
  • Excellent team worker
  • Excellent interpersonal skill
  • Openness to learn and adapt

Certification

American Heart Association- Basic life support/CPR valid November January 2026-2028

Timeline

Patient Care Technician

Jersey City Medical Center
03.2024 - 04.2026

Certified Nursing Assistant Student

NJ Health Employers & Training Fund
09.2023 - 11.2023

Customer Service Representative

Sutherland Global
01.2018 - 06.2020

Accounting Secretary/Administration

National Council on Education
01.2008 - 01.2016

Certified Nursing Assistant - undefined

NJ Health Employers & Training

Phlebotomy Technician Program - undefined

Branford Institute

Associate of Science Degree - Business Admin

Excelsior Community College

Front office Management Certificate - undefined

Stony Hill HEART Academy

Certified Medical Assistant Certificate -

Absolute Training Force