Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Trina King

Raleigh,NC

Summary

Experienced Senior Software Test Analyst with over 15 years of expertise in software testing, including bug identification, test plan development, strategy formulation, and test execution. Eager to bring my proven skills and enthusiasm to your organization.

Overview

21
21
years of professional experience

Work History

Senior Software Test Engineer/Consultant

Lyft
09.2023 - Current
  • Engaged in fast-paced environment to address customer needs through calls and emails.
  • Executed scenarios and test cases on GPS mobile application to verify accurate functionality.
  • Reported defects via Loom and Record It, documenting observations with screen captures and notes.
  • Developed solutions that ensured top-tier quality standards for Lyft mobile application.
  • Managed workflows, inputs, and testing methodologies to enhance GPS software quality.
  • Utilized Chat functionality within GPS app to provide effective customer service.
  • Expanded QA/QC department by developing and executing test cases in real time while in the field.

Senior Software Test Engineer

White Cup
03.2022 - 08.2023
  • Actively engaged in triage meetings via a fast-paced work environment, calls, and email communications to address customer inquiries and enhance their experiences with the CRM application with Salesforce exposure within .Net environment.
  • Utilized Postman via this Software Technology company to validate APIs for our in-house developed web applications and Katalon to automate manual tests, with all results stored in the TestRail Management System.
  • Collaborated cross-functionally to develop solutions that deliver value and ensure top-tier quality standards for applications operating in a service-oriented architecture (SOA) on a SaaS distribution model.
  • Managed key workflows, inputs, testing methodologies, and performance considerations to implement testing solutions that elevated the quality of released software, ensuring adherence to standards and processes for high-quality product delivery.
  • Worked with the Chat functionality via the CRM application and provided Customer Service.
  • Established and expanded the Quality Assurance/Quality Control (QA/QC) department for the entire organization, preparing and presenting comprehensive strategies for implementing QA/QC processes throughout the company.
  • Independently developed a QA/QC SharePoint site detailing all aspects of quality assurance and software testing, including GUI testing for website applications on computers, laptops, and mobile (iOS) devices.
  • Designed and executed test plans, test cases, entrance and exit criteria, and other testing artifacts across multiple application projects, performing Smoke, Sanity, Regression, Functional (Negative/Positive), and End-to-End testing to identify various bug types, such as Functionality, Content, Error Handling, Usability, Compatibility, Out-of-Bound, and Data Type Mismatch bugs.
  • Documented and validated bugs in Jira, using Markup Hero for screen captures and Loom for video evidence, while performing Ad Hoc, Exploratory, smoke, regression, negative, positive testing within an Agile-Kanban (monthly sprint) environment, and problem solving.

Software Tester /Customer Support

DBA Trina King (Self Employed)
12.2019 - 02.2022
  • Secured a Quality Assurance/Quality Control contract for software testing, which was unfortunately placed on hold and later canceled due to Covid-19.
  • Operated as an independent contractor for two transportation companies, safely transporting over 7,000 customers a total of 75,000 miles without any accidents or complaints, maintaining an average rating of 4.94 out of 5.00.
  • Engaged in freelance and volunteer assignments that leveraged my skills as a Quality Assurance/Quality Control software engineer, adhering to company standards for time management and customer relations.
  • Continued to provide software quality assurance/quality control services, consulting with leadership and software development teams regarding bugs identified in required software.
  • Established strong rapport with regular customers, maintaining effective and professional relationships.
  • Ensured a safe environment and maintained a clean, organized space for all clients utilizing provided services.

Graduate Student

North Carolina Agricultural and Technical State University
12.2017 - 05.2019
  • Began full-time studies in Fall 2012 while simultaneously working as a full-time contractor with Fidelity Investments, managing a 3-hour round-trip commute from Raleigh to Greensboro on class days.
  • As I approached the final stages of my academic journey, I recognized the need for a sabbatical to fully dedicate myself to my proposal and dissertation.
  • The sabbatical proved to be the right choice, allowing me to successfully defend my dissertation, 'Emerging Adults' Perceptions of Toxic Leadership: A Case Study,' on March 13, 2019, at 2:00 PM EST, culminating in my graduation in May 2019.

Senior Software Test Engineer

Fidelity Investments
04.2012 - 12.2017
  • Led software testing efforts within .Net environment for assigned projects, utilizing Application Lifecycle Management (ALM) to open, track, and close defects and issues.
  • Used ALM to create, execute, and store manual and automated tests (Quick Test Professional), requirements, attachments, and defects for traceability to specific project requirements.
  • Conducted ETL testing, including basic validation, data quality checks, and data count checks, ensuring column datatype consistency (e.g., customer account numbers and account types) and removing duplicate data, testing online banking (Corillian).
  • Possessed comprehensive knowledge of all areas of the Software Development Life Cycle (SDLC).
  • Worked in an agile environment to complete testing tasks, analyzing test data, assisting development with debugging complex software problems, and providing leadership and mentoring to peers and cross-functional team members.
  • Tested web services using SOAPUI/Ready API to execute XML provided by software developers based on business requirements.
  • Executed functional tests (smoke, regression, white box, and black box testing) using business requirements and utilized WinSCP to view output logs associated with executed XML.
  • Created Test Cases, Test Strategies, and Test Plans.
  • Led test strategy meetings and daily triage meetings as necessary.
  • Worked closely with offshore cohorts, providing project-related guidance and information as needed.
  • Ensured test results in Quality Center/ALM were updated to the Candor 'QA' Dashboard.
  • Utilized Microsoft Office Suite and Access Central to meet additional job requirements.
  • Tested time tracking and payroll applications via API header tags for various end users/clients of Fidelity using HCM technology.

Senior Software Test Engineer

Credit Suisse
11.2010 - 04.2012
  • Directed software testing efforts for assigned projects, utilizing Jira and Quality Center to open, track, and close defects and issues.
  • Used Jira to assign tasks and access project information such as diagrams and workflows.
  • Employed Load Runner to execute performance tests based on client requirements.
  • Conducted ETL testing, ensuring column datatype consistency (e.g., customer account numbers and account types) and removing duplicate data.
  • Possessed extensive knowledge of all areas of the Software Development Life Cycle (SDLC).
  • Utilized Quality Center to create and store manual tests, automated tests, requirements, attachments, and defects for traceability to specific projects.
  • Executed functional tests (smoke, regression, white box, and black box testing) based on business requirements.
  • Utilized LoadRunner to record scripts demonstrating performance in specific areas of MyAccess and GARs applications.
  • Employed MATT, an in-house application, to conduct white box testing for MyAccess.
  • Used Wiki-Confluence for storing and accessing project-related documents, directions, procedures, diagrams, and other pertinent project-specific items.
  • Also gained Corillian experience, testing accounts via online banking.
  • Utilized Remedy's incident management console to search for open tickets via the General Functions section.
  • Evaluated cross-discipline software solutions before regression testing defects found.
  • Provided mentorship and leadership to peers and end users as needed.
  • Analyzed test data and resolutions for defect fixes.

Senior Test Coordinator

TD Bank
04.2010 - 07.2010
  • Coordinated testing for test batch cycles for various clients via the data center.
  • Collaborated with the cycle testing team to validate new and existing requests from clients.
  • Performed pre-test and batch cycle setup tasks for monetary transactions and system initiations.
  • Conducted post-test batch cycle validation of applications and gathered statistical information on test batch cycles for governance reporting.
  • Executed manual testing of the bank’s applications, working closely with developers in an Agile environment.
  • Utilized business requirements to perform functional tests, including smoke, user acceptance, regression, integration, and black box testing.

Senior Test Engineer

BB&T
08.2009 - 04.2010
  • Created test plans for online banking customers, updating and developing new test cases using Quality Center.
  • Initiated functional, end-to-end, regression, acceptance, production, and host down testing phases.
  • Developed detailed test cases for test readiness, regression, and acceptance testing.
  • Generated weekly reports on the execution of manual test cases.
  • Evaluated the effectiveness of bug resolutions, ensuring closure or assigning rework.
  • Used business requirements to execute functional tests, including smoke, user acceptance, regression, integration, and black box testing.

Senior Test Engineer Lead

Capital One Bank
10.2008 - 03.2009
  • Developed test plans for online banking customers (Corillian) and updated existing and new test cases using Quality Center.
  • Initiated functional, end-to-end, regression, acceptance, production, and host-down testing phases.
  • Verified that Plus 1 Accounts provided appropriate transfer functionality in both relational and asset-only presentations.
  • Ensured COAF accounts supported recurring future payments and one-time payments from checking, savings, and money market accounts.
  • Led a small team in migrating all national lending portfolios (USIL, POS, SBL) to the Fidelity ALS platform, integrating them with existing bank IL accounts.
  • Emulated online banking transactions, including external account creation, transfers, bill payments, and other electronic banking functions using Relationship Management.
  • Utilized MS Project to track milestones, testing duties, and deadlines.
  • Facilitated daily defect meetings for the Plus 1 application and online banking, working closely with Business Analysts, Corillian Developers, Testers, and Project Managers to coordinate testing efforts and defect tracking solutions.
  • Coordinated and facilitated production meetings for code releases into the production environment.
  • Validated transaction codes using AMHS (mainframe) and managed defect tracking with Clear Quest.
  • Used Snag It for capturing snapshots during validation.
  • Executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.
  • Managed the testing process, including customer payment requests through online banking, Voyager database processing, and ALS posting, with Automated Account Management handled through ALS.

Senior Test Engineer

McJunkin Red Man
06.2008 - 07.2008
  • Developed Integration, Regression, and Component Test Cases and scenarios for VSAM mainframe databases.
  • Executed functional tests including smoke, user acceptance, regression, integration, and black box testing based on business requirements.
  • Created detailed test plans, matrices, and procedures using training materials and design documentation.
  • Designed test case templates for use during testing efforts involving super users.
  • Established internal processes for mainframe and flex developers to utilize via Source Code Management and created a problem reporting process until a defect tracking tool was implemented.
  • Compared the functionality of the new web-based (flex) system to the existing mainframe system to ensure consistency and accuracy.

Senior Test Engineer

Cisco
02.2008 - 05.2008
  • Developed Integration test cases and scenarios for real-time embedded networked products, including the 4250HDC set-top boxes.
  • Executed functional tests such as smoke, user acceptance, regression, integration, and black box testing based on business requirements.
  • Created comprehensive test plans, matrices, and procedures using requirements and design documentation.
  • Managed defects via Clarify, including creation, updates, and closures based on communication with developers.
  • Executed automated scripts to assess the stability of each head-end, performing software testing on the 4250HDC platform using Danger Mouse and OPUS.
  • Tested middleware software on the 4250HDC, including OCAP and SARA, to ensure compatibility and functionality.
  • Developed detailed test cases for test readiness, regression, and acceptance testing.
  • Generated weekly reports related to the execution of manual test cases.
  • Evaluated the effectiveness of bug resolutions, ensuring issues were either resolved or assigned for rework.

Testing Advocate/Test Lead

Macy’s
08.2007 - 02.2008
  • Developed, managed, and executed comprehensive test plans, scenarios, scripts, and schedules.
  • Defined and measured product quality levels, ensuring the appropriate development and communication of testing schedules and issues.
  • Participated in code reviews and walkthroughs, determining testing configuration and environment data requirements.
  • Led quality control meetings, including test plan and test case reviews.
  • Coordinated and managed all testing phases, including the development of detailed test plans, user acceptance test plans, and modifications to use cases.
  • Oversaw the completion of functional/component, system, cross-system integration, regression, performance, stress, and user acceptance testing.
  • Executed functional tests using business requirements, including smoke, user acceptance, regression, integration, and black box testing.
  • Assessed the impact of design goals on the testing process and developed detailed project test deliverables, including test cases.
  • Evaluated the effectiveness of bug resolutions, ensuring issues were resolved or assigned for rework.

Senior Quality Assurance Analyst

Choicepoint
10.2006 - 07.2007
  • Developed functional, integration, and regression tests and scenarios for web-based and Unix-based applications within an Agile environment.
  • Performed basic SQL database queries using Oracle Developer and Toad.
  • Mapped record types to source IDs in PROM, created batch files, and executed orders via Citrix to validate output.
  • Managed code deployment using Kapow technologies for Robots, and executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.
  • Facilitated meetings to coordinate testing efforts with project managers, and executed stress and load tests using Mercury Load Runner to meet client requirements.
  • Demonstrated full application functionality and executed unit tests, managed testing efforts via Test Director, which served as the repository for requirements and test cases.
  • Conducted manual testing of web (http/https), Unix, and client-server applications, and automated tests using Test Director and Quality Center for projects such as Embarq and Sprint.
  • Developed test plans for use in weekly meetings and tracked bugs via Quality Center Test Director.

Senior Quality Assurance Analyst

SunTrust
09.2005 - 06.2006
  • Developed functional, integration, and regression tests and scenarios for applications migrated from Sun Solaris to AIX, including testing XML servers.
  • Coordinated testing efforts with project managers and leads for various applications.
  • Conducted stress and load testing using Mercury Load Runner, executing performance tests based on client requirements.
  • Analyzed applications involved in the migration effort, with Test Director serving as the repository for requirements, test cases, and execution.
  • Used Load Runner for performance testing according to client specifications.
  • Conducted manual testing of web (http/https), Unix, and client-server applications, and validated database data through basic SQL queries.
  • Provided training for offshore personnel.
  • Communicated effectively with project managers, developers, business analysts, and customers.
  • Coordinated and led departmental meetings, using business requirements to execute functional tests including smoke, user acceptance, regression, integration, and black box testing.

Senior Quality Assurance Analyst

Equifax
01.2005 - 08.2005
  • Created test plans, scenarios, and cases using the Mercury Interactive test management tool, Test Director, based on specifications and requirements.
  • Developed manual test cases and plans, and supported the creation of automated scripts with Quick Test Professional.
  • Ensured that all information systems products and services met company standards and end-user requirements.
  • Conducted workflow analysis and recommended quality improvements.
  • Performed manual testing of web (http/https), Unix, and client-server applications.
  • Documented issues and worked to resolve them, reporting progress to the development team and management via Test Director.
  • Managed multiple complex projects, generating defect status and test execution reports.
  • Reviewed system and business requirement documents.
  • Executed Unit, Integration, Acceptance, Regression, and Performance testing.
  • Utilized SQL for white box testing and business requirements for functional tests, including smoke, user acceptance, regression, integration, and black box testing.
  • Verified data in system logs, executed tests in UNIX, ran database queries, and created test files for data requirements.

Quality Assurance Analyst Lead

Cox Communications
07.2004 - 10.2004
  • Developed and executed manual test cases and test plans for PeopleSoft Enterprise Learning Manager and Human Resources using Test Director.
  • Automated test cases and test plans for PeopleSoft using Quick Test Professional, performing white box, regression, system, integration, and black box testing.
  • Contributed to Service Level Agreements and gathered requirements from the development and configuration teams.
  • Verified required data and validated procedures within PeopleSoft.
  • Updated test cases and plans as needed.
  • Tested App Messaging and Batch Processes, and trained peers on Test Director functionality.
  • Responsible for requirements gathering.
  • Reported defects using Test Director, conducted regression testing on test cases stored in Test Director, and developed the System Test Strategy.
  • Tested J2EE web-based applications and mainframe systems, verifying data migration from HR applications to the ELM PeopleSoft application.
  • Assisted with back-end data verification and executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Quality Assurance Analyst

FedEx
04.2004 - 07.2004
  • Developed and executed manual test cases, scenarios, and test plans for PeopleSoft applications, using Test Director.
  • Managed requirements gathering and performed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements. The web-based application was Java-based.
  • Automated test cases and test plans for PeopleSoft using Quick Test Professional.
  • Executed automated test cases and conducted performance testing with LoadRunner for scripts used by various departments, including Ground, Kinko’s, and the Center of Excellence at FedEx.
  • Delivered a PowerPoint demo of Quick Test Professional to the client.
  • Performed white box, regression, system, integration, and black box testing.
  • Verified data by validating necessary procedures within PeopleSoft.
  • Gathered requirements from module leads to link them to specific test cases and test sets.
  • Tested modules including General Ledger, Accounts Payable, Accounts Receivable, Expenses, and Projects.
  • Updated test cases and test plans as needed.

Education

Doctor of Philosophy - Leadership Studies

North Carolina Agricultural and Technical State University
05.2019

Doctor of Management - Organizational Management

University of Phoenix
02.2013

Master of Management - Organizational Management

University of Phoenix
02.2006

Bachelor of Science - Computer Information Systems

Saint Augustine’s University
05.1995

Skills

  • Microsoft Office Suite
  • Trello
  • Soap API
  • Ready API
  • HTML Header Tags
  • Postman
  • Global Positioning System (GPS)
  • Loom
  • Markup Hero
  • TestRail
  • Quality Center
  • Corillian
  • ALM
  • MySQL Workbench
  • Net
  • SharePoint
  • Jira
  • Clear Quest
  • Silk
  • Katalon
  • Quick Test Professional
  • Waterfall
  • Agile

References

Available Upon Request

Personal Information

Citizenship: United States Citizen

Timeline

Senior Software Test Engineer/Consultant

Lyft
09.2023 - Current

Senior Software Test Engineer

White Cup
03.2022 - 08.2023

Software Tester /Customer Support

DBA Trina King (Self Employed)
12.2019 - 02.2022

Graduate Student

North Carolina Agricultural and Technical State University
12.2017 - 05.2019

Senior Software Test Engineer

Fidelity Investments
04.2012 - 12.2017

Senior Software Test Engineer

Credit Suisse
11.2010 - 04.2012

Senior Test Coordinator

TD Bank
04.2010 - 07.2010

Senior Test Engineer

BB&T
08.2009 - 04.2010

Senior Test Engineer Lead

Capital One Bank
10.2008 - 03.2009

Senior Test Engineer

McJunkin Red Man
06.2008 - 07.2008

Senior Test Engineer

Cisco
02.2008 - 05.2008

Testing Advocate/Test Lead

Macy’s
08.2007 - 02.2008

Senior Quality Assurance Analyst

Choicepoint
10.2006 - 07.2007

Senior Quality Assurance Analyst

SunTrust
09.2005 - 06.2006

Senior Quality Assurance Analyst

Equifax
01.2005 - 08.2005

Quality Assurance Analyst Lead

Cox Communications
07.2004 - 10.2004

Quality Assurance Analyst

FedEx
04.2004 - 07.2004

Doctor of Philosophy - Leadership Studies

North Carolina Agricultural and Technical State University

Doctor of Management - Organizational Management

University of Phoenix

Master of Management - Organizational Management

University of Phoenix

Bachelor of Science - Computer Information Systems

Saint Augustine’s University

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