TRINA KITCHEN

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Made calls to patients to remind and assist them with placing orders.
• Inputted new orders from doctors and referrals for patients while updating the patients through the whole process

Assisted patients with ordering medications.

Worked with insurance to get medications covered.

Took incoming calls.

Assisted overseen other representatives to help complete tasks.

Worked with delivery companies to make sure customers orders arrived in a timely manner.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

• Properly filled and dispensed an average of200 to300 prescriptions per day
• Effectively resolved insurance rejections and other billing issues
• Managed cash and credit card sales daily
• Managed drug and supply inventories
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving
• Compounded and repackaged medications, including unit-doses, topical medications and sterile products
• Regularly stocked shelves, rotated stock and checked for expired medications
• Performed technical processes required to dispense medications to patients
• Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels

• Assisted with patient transfer and ambulation
• Maintained accurate records of patient care, condition, progress and concerns
• Monitored vital signs, such as blood pressure and pulse
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
• Helped patients move in and out of beds, baths, wheelchairs and automobiles
• Maintained a clean, healthy and safe environment

• Promptly and empathetically handled guest concerns and complaints
• Consistently provided friendly guest service and heartfelt hospitality
• Demonstrated integrity and honesty while interacting with guests, team members and managers
• Operated the drive-through window and sales register quickly and efficiently
• Greeted customers and provided excellent customer service
• Pleasantly and courteously interacted with customers
• Maintained high standards of customer service during high-volume, fast-paced operations
• Built loyal clientele through friendly interactions and consistent appreciation
• Cross-trained and coordinated scheduling with team members to ensure seamless service