Trina Love
Marysville,CA
Summary
Service-focused clinical receptionist with 28 years of experience in efficiently managing new admissions and ensuring patient satisfaction. Proficient in collecting and completing paperwork with meticulous attention to detail to minimize errors. Skilled in handling various insurance plans with an organized approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Adventist Health Hospital
Marysville, CA
01.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
PBX Switchboard Operator
Adventist Health And Rideout Hospital
726 4th Street
09.2023 - 01.2024
- Addressed customer inquiries with patience and positivity
- Operated switchboard and routed incoming calls to appropriate departments.
- Ensured efficient communication by guiding calls to appropriate personnel.
- Connected callers with appropriate professional, department, or business.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Responded to emergency situations by connecting callers with the proper authorities in a timely manner.
Receptionist/ Unit Assistant
Ascension St. John rehabilitation hospital
03.2023 - 12.2023
- Admit and discharge patients, assist nursing staff with needs
- Developed patient appreciation initiative upon home arrival
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Concierge
Morada Senior Living
01.2023 - 12.2023
- Answered multi-line phones; facilitated emergency responses
- Assist our sales department with finding rooms to show and any paperwork she needs.
- Supervised evening staff to ensure smooth operations
Patient Registration Clerk
Orchard Hospital
08.2022 - 12.2023
- Validated insurance benefits and confirmed eligibility
- Handled payment processing through various insurance programs, ensuring plan-specific adjustments
- Scheduled 30 appointments using computerized calendars in Evident.
- Retrieved medical data for physicians and patients.
- Collaborated with patients and providers to resolve issues
- Clarified financial responsibilities to patients.
Unit Assistant
Kaiser Permanente
01.2011 - 07.2022
- Manages call flow and schedules meetings
- Ensured accurate update of patient information
- Schedules consults, surgeries, procedures
- Secures necessary approvals for medical procedures
- Handled filing tasks meticulously
- Efficiently solves complex problems in a timely manner
- Coordinate surgical procedures
- Handled blood product distribution
- Arranged patient rooms for optimal comfort
- Manage patient admissions
- Managed multiple tasks simultaneously
- Ensured compliance with stringent patient confidentiality guidelines
- Cultivated positive and pleasant environment with compassion and understanding
Administrative Assistant
Sutter North Medical Group
Yuba City, CA
03.2009 - 01.2011
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Admitting Regisgtar
Fremont Hospital
Yuba City, CA
08.2003 - 03.2009
- Verified patient information, including insurance coverage and demographic data.
- Reviewed physician orders for accuracy and completeness.
- Completed pre-registration activities such as obtaining authorizations, scheduling appointments, and verifying insurance benefits.
- Assisted in the completion of admission documents and other forms related to patient care services.
- Processed financial transactions associated with patient accounts, including copayments and deposits.
Benefits Coordinator
TriCare
Honolulu, HI
06.2000 - 03.2003
- Assisted employees with enrollment in health and welfare plans.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Responded to inquiries from current and former employees regarding their benefits package.
- Prepared reports for upper management detailing the costs associated with various employee benefit plans.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
Education
No Degree - General Education
Yuba College
Marysville, California01-1989
Skills
- Telephone Switchboard Operations
- Front Desk Management
- Appointment Scheduling
- Quality Patient Care
- Patient Registration
- CPR Certified
- Process Documentation
- Payment Processing
- Hipaa
- Registration Process Administration
- Customer Engagement
- Scheduling Diagnostic Procedures
- Registration and Admissions
- HIPAA Compliance
- Financial Procedures Adherence
Certification
CPR Certified BLS
Timeline
Patient Access Representative
Adventist Health Hospital
01.2024 - Current
PBX Switchboard Operator
Adventist Health And Rideout Hospital
09.2023 - 01.2024
Receptionist/ Unit Assistant
Ascension St. John rehabilitation hospital
03.2023 - 12.2023
Concierge
Morada Senior Living
01.2023 - 12.2023
Patient Registration Clerk
Orchard Hospital
08.2022 - 12.2023
Unit Assistant
Kaiser Permanente
01.2011 - 07.2022
Administrative Assistant
Sutter North Medical Group
03.2009 - 01.2011
Admitting Regisgtar
Fremont Hospital
08.2003 - 03.2009
Benefits Coordinator
TriCare
06.2000 - 03.2003
CPR Certified BLS
No Degree - General Education
Yuba College
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