Trina E. Lucas-Pryor
Los Angeles,CA
Summary
Service-oriented worker with knowledge of busy environments and fast-handed work. Successful at multitasking while staying positive and efficient in high-stress situations. With customer Service roots, brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Concession Stand Worker
Dodgers Stadium
Los Angeles, CA
03.2024 - Current
- Maintaining proper sanitation, health, and safety standards in work areas while adhering to practices and company requirements.
- Ensured customer satisfaction through attentive and efficient food and beverage service.
- Efficiently handled food and drink orders while accurately managing payments for approximately 700 to 1000 customers per shift.
- Maintained cleanliness and hygiene standards in food preparation areas, cooking surfaces, and utensils.
- Proactively managed supply inventory to guarantee seamless event preparation.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Measured ingredients according to specified recipes to reduce waste.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Ensured adherence to quality standards by following established restaurant practices and procedures
Operator
LA County Metropolitan Transportation Authority
Los Angeles, CA
03.2005 - 10.2021
- Delivered precise information regarding fares, scheduling, and baggage handling as well as effectively addressing passenger inquiries.
- Reported vehicle issues promptly to dispatchers and company mechanics for swift scheduling of repair work
- Stayed up to date with local roads, traffic patterns and speed limits.
- Offered guidance and expertise to guests through informative responses, ensuring they were well-informed about the surrounding attractions and available facilities.
- Offered timely support by promptly communicating with dispatch about incidents, bus location, and passenger symptoms.
- Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Provided route, schedule and fare information to passengers.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Helped elderly and disabled passengers board and exit bus.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Post Commander
Langner Security
Westlake Village, CA
05.1994 - 04.1998
- Maintained proper security coverage by setting effective schedules and delegating assignments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed intelligence collection procedures and priorities to safeguard classified and sensitive material.
- Delivered briefings and reports to disseminate information through established channels.
- Communicated and oversaw site security planning.
- Prevented critical incidents by observing individuals for abnormalities in behavior.
- Carried out facility and ground inspections, monitored access points, and analyzed CCTV footage to strengthen overall security procedures.
- Supervised and led a 14-member security officer team in a computer manufacturing facility.
Education
Associate of Arts - Cyber Security
Westwood College - Long Beach
Torrance, CA03-2018
Medical Assisting
Donald Vocational School
Los Angeles, CA04-2003
Some College (No Degree) - General Studies
El Camino College
Torrance, CASkills
- Food handling safety
- Payment Processing
- Culinary knowledge
- Delivers exceptional customer service
- Dish preparation
- Reliable and punctual
- Restaurant Operations
- Engaging personality
Certification
- California Commercial Driver License, Class B with Passenger endorsement. Expires 10/07/2024
- BSIS Guard Registration, #G6778057, Expires 07/31/2026
- American Training Academy- Power to Arrest Certificate, Appropriate use of Force Training, Certificate #944391
Timeline
Concession Stand Worker
Dodgers Stadium
03.2024 - Current
Operator
LA County Metropolitan Transportation Authority
03.2005 - 10.2021
Post Commander
Langner Security
05.1994 - 04.1998
Associate of Arts - Cyber Security
Westwood College - Long Beach
Medical Assisting
Donald Vocational School
Some College (No Degree) - General Studies
El Camino College
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