Summary
Overview
Work History
Education
Skills
Timeline
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Trina Marshall

Stamford,CT

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. A self-starter and quick learner with versatile skill set consisting of 30+ years combined experience in Management, Administration and Customer Service,

Overview

14
14
years of professional experience

Work History

Assistant Property Manager

Cushman & Wakefield
07.2022 - Current
  • Reduced property delinquency from 33% to 4.7% within the first year of acquiring Assistant Property Manager position of 402-unit residential property.
  • Follow up on delinquent tenants and coordinate collection procedures.
  • Collaborate with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Prepare detailed reports on property performance metrics for weekly review by senior management and ownership group.
  • Collect, process, and maintain careful records of rental payments and payment dates.
  • Coordinate move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Keep accurate records of all resident and tenant correspondence.
  • Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Train new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.

Leasing Consultant

Cushman & Wakefield
08.2021 - 07.2022
  • Researched and resolved discrepancies in unit inventory and make ready status.
  • Attended to resident concerns regarding rental amounts, maintenance requests, building access software, requests for parking, resident portal software concerns, and accept monthly rent payments.
  • Showed and leased apartment units to future residents with a high degree of customer service.
  • Maintained prospect records using proprietary online tools.
  • Verified applications and followed up on applications, including resident screening.
  • Prepared leasing agreements with all necessary addendums.
  • Coordinated and completed resident move ins and move outs.
  • Maintained professional communication with residents, applicants, and representatives of other companies.

Licensed Cosmetologist/Hair Salon Owner

Marcia Rose Hair Studio
07.2010 - 07.2020
  • Managed salon operations including booth leasing, client scheduling, interviewing, training, and evaluating assistants and receptionists.
  • Handled administrative aspects of sales, including accepting customer payments, input of daily sales, and ordering/recording inventory.
  • Conducted personal client consultations to evaluate needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Performed various hair treatments for improved client hair health and appearance.
  • Fostered a clean and sanitary work environment to protect customers and staff from infection per State Board safety and sanitation standard.

Education

Associate of Applied Science - Administrative Assistance And Secretarial Science

BATES TECHNICAL COLLEGE
Tacoma, WA
08.2022

CERTIFIED IN COSMETOLOGY -

BJ’S BEAUTY AND BARBER COLLEGE
06.2010

Skills

  • Proficient in Yardi Voyager, Yieldstar, CRM, Real Page, HappyCo, Rent Cafe', Blue Moon, Oracle, Microsoft Excel, and Microsoft Word
  • Business Development
  • Administration and Management
  • Customer and Personal Services
  • Sales and Marketing
  • Verbal, Written and Presentation Skills

Timeline

Assistant Property Manager

Cushman & Wakefield
07.2022 - Current

Leasing Consultant

Cushman & Wakefield
08.2021 - 07.2022

Licensed Cosmetologist/Hair Salon Owner

Marcia Rose Hair Studio
07.2010 - 07.2020

Associate of Applied Science - Administrative Assistance And Secretarial Science

BATES TECHNICAL COLLEGE

CERTIFIED IN COSMETOLOGY -

BJ’S BEAUTY AND BARBER COLLEGE

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