TRINA MCDONALD
Jacksonville,FL
Summary
Dedicated Front Desk Receptionist with strong customer service, attention to detail, and time management skills. Proven ability to manage patient interactions and ensure compliance with regulations.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Jacksonville Orthopaedic Institute
Jacksonville, FL
10.1999 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Assisted in resolving patient inquiries, demonstrating strong problem-solving skills.
Medical Coder
Jacksonville Orthopaedic Institute
Jacksonville, FL
05.2005 - 09.2024
- Analyzed medical records for accurate coding and billing compliance.
- Reviewed and updated coding guidelines to maintain regulatory standards.
- Collaborated with healthcare providers to clarify documentation requirements.
- Trained junior coders on best practices and coding software usage.
Education
High School Diploma -
Lanier High School
Jackson, MSSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Medical Coder
Jacksonville Orthopaedic Institute
05.2005 - 09.2024
Front Desk Receptionist
Jacksonville Orthopaedic Institute
10.1999 - Current
High School Diploma -
Lanier High School