TRINA MCDOWELL

• Maintained human resources regulatory compliance with local, state and federal laws.
• Processed employee claims involving performance issues and harassment.
• Motivated employees through special events and incentive programs.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Organized and led staff orientation programs and training to promote collaboration.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 5 new employees.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Provided resolution to complex and confidential issues.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Instructed senior leaders on appropriate employee corrective steps.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Facilitated communication and coordination between employees and management to keep parties informed.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
• Devised hiring and recruitment policies for the company.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Created organizational filing systems for records and , correspondence.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Worked as effective team member while contributing to local and regional HR projects.
• Coordinated technical training and personal development classes for staff members.

• Centers in Central and West Los Angeles/ Orange
• County Area (10 million sales)
• Responsibilities - Staffing selection, Training Development and Performance Management, Business activity, strategic direction and meeting revenue and profitability targets

Actions

• Created Smart Action Plans
• Created Training Programs to improve employee retention and implemented recognition programs to improve morale productivity
• Mentor Coached and Developed 4 team members to Center Director Role

Results

• Consistent Year over Year Sales increase of 20%
• Selected by senior leadership to pilot technology program to enhance the client experience

• 34 stores in Santa Barbara and the San Fernando Valley ($30M in sales)
• This district ranked 10th out of 12 in the region on the overall scorecard prior to arrival and was in desperate need of new leadership
• Oversaw 34 locations (up to 6,000 square feet each) in Santa Barbara, Oxnard, Thousand Oaks, San
• Fernando Valley, and North Hollywood
• Provided leadership, direction, coaching, and support to a team of 200

Actions:

• Mentored, coached, and developed a group leader (6 stores within the district) for promotion to DM
• Developed and promoted 2 store managers and 6 high-potential assistant store managers internally
• Hand-picked to on-board, train, and develop new district managers from all across the region

Results

• Lead the district from 10th to 2nd in the region (12 districts) on the overall performance scorecard
• Improved from 10th to the top 5in the region for sales vs budget and comp sales performance
• Lead Customer Satisfaction scores from 75 to 84% - highest in the region and entire zone
• Lead district’s average units-per-transaction to the top 2 in the region
• Rated as “clearly exceeds expectations ( top level) on the performance review in my very first year

My Second Role 26 stores in the San Gabriel Valley ($15M in sales)

• Promoted to turn around a higher-volume district that encompassed Glendale, Eagle Rock, Pasadena, West Covina,
• Alhambra, Ontario, Rancho Cucamonga, and Montclair
• This district was underperforming prior to arrival and in dire need of new direction

Actions:

• Rebuilt the district, implemented significantly higher standards in every area, and quickly established it as one of the best in the region
• Created and rolled out training programs and competencies for all store-level positions, achieving extraordinary improvement in every area of the business within first year
• Rolled out a new omni-channel program (buy online, pickup in-store) in the region in 2013/2014

Results:

• Consistently ranked in the top 10-15% in the entire company of 4,000 + stores for sales performance vs
• Budget
• Ranked top 5 in the region in all key metrics including conversion, units-per-transaction, and more
• Drove the district’s average mystery shop score to a consistent 90% or higher (company target: 75%)
• Lead customer satisfaction survey scores to a consistent 85-90%, easily outperforming the region
• Awarded “District Manager & Trainer of the Year” of 13 district managers in the region

My First Role 22 stores in Orange County ($14M in sales) , 26 stores in the San Gabriel Valley ($15M in sales)

• Recruited from Ross to Payless
• Lead newly created district formed from 4 distinct markets (Anaheim, Alhambra,
• Orange County, and Whittier)
• Developed and led a talented, motivated team and consistently outperformed the region and company in key metrics.