Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Trina McNair

Jackson,MS

Summary

Dynamic leader with a proven track record at Young Williams, adept at staff management and process improvement. Excelled in enhancing team productivity and customer satisfaction through effective communication and adaptability. Skilled in multitasking and staff development, significantly improving operational efficiency.

Overview

37
years of professional experience

Work History

Young Williams

Supervisor
07.2024 - Current

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Collected, arranged, and input information into database system.
  • Answer calls from clients, assist with application process, provide information to client upon their request.

Methodist Children's Home

Residential Advisor
02.2023 - Current

Job overview

  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Assisted students in handling tough situations to resolve problems.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • room checks every 15 mints per youth
  • cook breakfast, give medicine,
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Served as a liaison between residents and housing management, effectively communicating feedback from both parties.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.

Hilton Garden Inn Hotel

Front Desk Agent
10.2019 - 02.2024

Job overview

  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

USAdmin Services

Secretary Coordinator
11.2022 - 08.2023

Job overview

  • Reduced overhead costs by negotiating contracts with vendors, securing better pricing on office supplies and services.
  • Assisted in event planning and execution, resulting in successful company functions.
  • Contributed to improved workplace culture by initiating team-building activities and morale-boosting events.
  • Served as a liaison between management and clients, fostering positive relationships through professional communication.
  • Prepared and distributed meeting materials, ensuring timely access for all attendees.
  • Maintained accurate client records by updating database information regularly.
  • Handled incoming calls professionally while directing callers to appropriate personnel quickly.
  • Coordinated cross-departmental projects to improve communication and workflow between teams.
  • Monitored front areas so that questions could be promptly addressed.

Methodist Children's Homes

Development Coordinator
01.2018 - 08.2023

Job overview

  • Conducted prospect research to identify potential new donors, expanding the organization''s funding sources and opportunities.
  • Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
  • Served as primary contact for external inquiries from donors or prospective partners, providing timely and accurate information about the organization.
  • Implemented targeted stewardship strategies that resulted in increased donor satisfaction levels and subsequent giving amounts.
  • Supported executive leadership in setting annual fundraising goals based on historical data analysis of donor trends and projections.
  • Coordinated volunteer recruitment efforts, attracting a talented pool of individuals to support organizational initiatives.
  • Maintained accurate donor records using database management systems, ensuring efficient tracking of contributions and communication history.

Entergy MS

Call Center Representative
08.2014 - 01.2018

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Cross-trained and backed up other customer service managers.
  • Answer all incoming calls related to Start and Stopping service, concerning billing, issues with on line payment.
  • Assist with application starting service

City Of Jackson

Administrative Office Coordinator
01.2007 - 08.2009

Job overview

City of Jackson Mayor's Office

Office Coordinator
01.2007 - 06.2009

Job overview

  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Handle all the Mayor travel, expenses, meeting events, Distributed mail to each dept,
  • Handle all documents being signed by the Mayor



Southern Health Care

New Patient Scheduler
05.1987 - 07.1993

Job overview

  • Maintained strong relationships with referring physicians, fostering effective communication and referral processes.
  • Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
  • Prioritized urgent appointments effectively, coordinating with healthcare professionals to ensure timely access for those requiring immediate attention.
  • Increased patient satisfaction through timely and accurate appointment coordination.
  • Assisted in reducing wait times by consistently monitoring and adjusting appointment schedules.
  • Promoted a welcoming atmosphere for all incoming patients by offering prompt assistance and friendly support during the registration process.
  • Followed up with patients to reschedule missed appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Education

Wingfield HIgh School
Jackson, MS

High School Diploma
06.1983

University Overview

Skills

Training and mentoring

Goal-Oriented

Staff Management

Employee Motivation

Staff Development

Process Monitoring and Improvement

Multitasking

Attention to Detail

Time Management

Excellent Communication

Active Listening

Team building

Adaptability

Timeline

Supervisor
Young Williams
07.2024 - Current
Residential Advisor
Methodist Children's Home
02.2023 - Current
Secretary Coordinator
USAdmin Services
11.2022 - 08.2023
Front Desk Agent
Hilton Garden Inn Hotel
10.2019 - 02.2024
Development Coordinator
Methodist Children's Homes
01.2018 - 08.2023
Call Center Representative
Entergy MS
08.2014 - 01.2018
Administrative Office Coordinator
City Of Jackson
01.2007 - 08.2009
Office Coordinator
City of Jackson Mayor's Office
01.2007 - 06.2009
New Patient Scheduler
Southern Health Care
05.1987 - 07.1993
Wingfield HIgh School
High School Diploma

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Trina McNair