Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer

Trina Miller

Winslow,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Patient-centered Customer Service Specialist with effective multitasking, communication and organizational skills. Schedules appointments, collects co-payments and files and maintains patients' medical records. Hardworking and courteous individual comfortable performing basic clerical duties, including photocopying, scanning and faxing. Organized Clinic Receptionist possessing in-depth knowledge of HIPAA standards, Microsoft Software and medical terminology. Offering background greeting and welcoming visitors, collecting and recording patient information and completing insurance formalities. Accommodating and friendly individual with strong recordkeeping and documentation abilities.

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

Little Colorado Physicians Office
08.2023 - Current
  • Greeted patients, scheduled appointments and maintained records and accounts.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Processed payments from patients for co-pays and uninsured visits.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Obtained revenue by recording and updating financial information and recording and collecting patient charges.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Volunteer

AYSO Soccer
09.2020 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Home School Instructor

Arizona Connections Academy
07.2018 - 08.2023
  • Adapted teaching methods and lesson plans to changing student needs.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Optimized learning plans based on student performance and feedback.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Developed and clearly presented classroom rules, guidelines and objectives.

Bookkeeper

Flying J Travel Center
01.2010 - 01.2011
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.

Customer Service Cashier

Flying J Travel Center
01.2007 - 01.2010
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Ashworth College
Norcross, GA
10.2010

Skills

  • Team Collaboration
  • Resource Coordination
  • Event Planning
  • Volunteer Recruitment
  • Project Oversight
  • Public Speaking
  • Material Handling
  • Soliciting Donations
  • Public Relations
  • Educational Strategies
  • Equipment Installation
  • Facility Safety
  • Operations Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Customer Service Specialist

Little Colorado Physicians Office
08.2023 - Current

Volunteer

AYSO Soccer
09.2020 - Current

Home School Instructor

Arizona Connections Academy
07.2018 - 08.2023

Bookkeeper

Flying J Travel Center
01.2010 - 01.2011

Customer Service Cashier

Flying J Travel Center
01.2007 - 01.2010

High School Diploma -

Ashworth College

Similar Profiles

CREATE PROFILE
Trina Miller