TRINA MILLER
Waddell,AZ
Summary
Detail-oriented Accounts Receivable Representative with a strong track record in customer service and multitasking. Proven expertise in accurate data input and reconciliation of complex accounts, leading to timely collection and decreased outstanding receivables. Experienced in training peers and enhancing training programs, fostering team development in fast-paced environments. Core competencies include organizational skills, attention to detail, and efficient task management.
Overview
22
22
years of professional experience
Work History
Accounts Receivables
Avanti Windows and Doors, LLC
01.2024 - Current
- Resolve inquiries from customers concerning payments related to accounts receivables.
- Manage accounts receivables by contacting customers regarding past-due invoices or payments.
- Resolve customer inquiries promptly and professionally.
- Investigate and correct errors in customer accounts receivables records.
- Review accounts receivable aging reports on a regular basis.
- Create payment applications to apply customer payments accurately and efficiently in Oracle.
- Prepare payments for upload into Oracle.
- Upload payments into Oracle manually and using Data Loader.
- Perform day-to-day financial transactions, including invoicing, posting, and recording accounts receivables' data.
- Assist in month-end closing procedures with a detailed analysis of accounts receivables.
Crisis Specialist
Solari Crisis and Human Services
09.2023 - 12.2023
- Received, responded to, and triaged crisis and healthcare requests.
- Screened and triaged incoming requests, completed an assessment and intervention, ensured safety, coordinated care, and documented the interaction in an electronic health record (EHR).
- Maintained accurate records of customer interactions and feedback.
- Identified needs of customers promptly and efficiently.
Development Services Specialist
City of Surprise Civil Engineering
01.2023 - 09.2023
- Assisted in the civil engineering review process.
- Processed payment for civil engineering review and permits.
- Front desk contact with customers inquiring about the review process.
- Maintained and processed bond documents
- Performed a variety of duties pertaining to customer information and assistance related to the development process, including planning and zoning, building safety, engineering, and fire.
- Performed technical reviews and interpretations of development applications to ensure compliance with codes, ordinances, regulations, and standards.
- Provided answers to technical questions using specialized software applications to produce maps, ownership verification, and related permitting information.
Citizen Services Representative
City of Scottsdale Public Works-Facilities Management
10.2019 - 12.2022
- Performed data entry by completing work orders online for city services in all departments
- Updated Resource Guide information for public and staff use
- Updated city staff information in the City ESS system on a regular basis
- Retrieved, input, and monitored customer data and history by accessing numerous computer screens
- Performed MUNIS and NEOGOV tasks for new hires
- Created invoices for items or services that need to be purchased for the department.
- Sought out innovative methods to streamline and improve processes
- Supported directors, managers, and other staff with presentations, spreadsheets, complex reports, and graphics using advanced computer skills
- Created work orders and maintained the city Blue Stake account and notifications
- Prioritized and dispatched technicians to work orders created, follows up on status and quickly notified of urgent requests
Development Services Representative
City of Scottsdale/Acro Services
05.2018 - 10.2019
- Created and maintained multiple Excel spreadsheets with superb accuracy and efficiency.
- Utilized multiple Microsoft applications to accurately create efficient ways of maintaining information and records, including creating spreadsheets to organize data for records retention schedules.
- Worked with multiple computer applications such as CDS, Kofax, DM, LIS, Adobe, Bluebeam, etc.
- Entered and validated historical documents related to permitting and development services.
Lot Status Reporter
Avanti Windows and Doors LLC
02.2018 - 05.2018
- Updated Lot status reports via IPad and Excel spreadsheets for housing developments across the Valley
- Drove a company vehicle and maintained a high level of multi-tasking as well as accuracy within my report updates
- Worked with multiple applications on the IPad to accurately receive/send current updates
Development Services Representative
City of Scottsdale
09.2017 - 02.2018
- Planning and Development services support.
- Building and civil inspections support.
- Record keeping, following local and state retention schedules,
- In-person customer requests, customer phone calls, questions, and assistance.
- Accurate data entry.
- Scheduling of residential and commercial inspections, as well as customer questions related to inspections and permitting.
- Scanning of plans and other recorded documents.
- Processed payments
Communications Specialist I
City of Henderson, Nevada
07.2014 - 11.2016
- Police, fire and medical dispatcher
- 911 and non-emergency call taker
- Provided 24 hour a day assistance to citizens in need of police, fire or medical assistance in a fast pace high stress environment
- Dealt with highly agitated or upset citizens in a professional, caring and compassionate manner while also getting information needed
- Worked quickly and was required to have impeccable multi-tasking skills
- Utilized multiple computer programs and entered information accurately and efficiently
- Processed all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc
Communication Specialist/Lead/Training Specialist
City of Prescott, Arizona
03.2003 - 04.2014
- In Addition to the below tasks I was a Lead and Certified Training Officer
- I trained and evaluated multiple team members and supervised a team of 6-10 employees as a Lead Dispatcher/Acting Supervisor throughout my career
- Police, fire and medical dispatcher
- 911 and non-emergency call taker
- Provided 24 hour a day assistance to citizens in need of police, fire or medical assistance in a fast pace high stress environment
- Dealt with highly agitated or upset citizens in a professional, caring and compassionate manner while also getting information needed
- Worked quickly and was required to have impeccable multi-tasking skills
- Utilized multiple computer programs and entered information accurately and efficiently
- Processed all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc
Education
High School Diploma -
Excel Education Centers
Prescott Valley, AZ06-2003
Some College (No Degree) -
Yavapai College
Prescott, AZSkills
- Effective and respectful communication
- Customer support expertise
- Data entry efficiency
- Effective time management
- Strong organizational skills
- Skilled in simultaneous task execution
- Meticulous attention to accuracy
- Proficient in using various computer applications
- Experience with Oracle
- Invoicing procedures
- Accounts receivable procedures
- Aging report analysis
- Problem solving and conflict resolution
Awards Certificates Training
- Life saving award
- Stress management
- Suicide Intervention
- Communications Training Officer
- Cash handling
- Ethics
- CPR/First Aid
- NAED
- EMD
- NCIC
- ACJIS
- PROQA
- Munis
- Neogov
- Bluebeam
References
References available upon request.
Timeline
Accounts Receivables
Avanti Windows and Doors, LLC
01.2024 - Current
Crisis Specialist
Solari Crisis and Human Services
09.2023 - 12.2023
Development Services Specialist
City of Surprise Civil Engineering
01.2023 - 09.2023
Citizen Services Representative
City of Scottsdale Public Works-Facilities Management
10.2019 - 12.2022
Development Services Representative
City of Scottsdale/Acro Services
05.2018 - 10.2019
Lot Status Reporter
Avanti Windows and Doors LLC
02.2018 - 05.2018
Development Services Representative
City of Scottsdale
09.2017 - 02.2018
Communications Specialist I
City of Henderson, Nevada
07.2014 - 11.2016
Communication Specialist/Lead/Training Specialist
City of Prescott, Arizona
03.2003 - 04.2014
High School Diploma -
Excel Education Centers
Some College (No Degree) -
Yavapai College
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