Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Trina Morales

Pecos,TX

Summary

Safety-conscious professional with proven adaptability and task prioritization skills. Recognized for enhancing crew efficiency and maintaining a clean workspace, while effectively utilizing personal protective equipment. Committed to achieving operational excellence and fostering teamwork, ensuring a safe and productive work environment.

Overview

15
15
years of professional experience

Work History

Roustabout

CTAP
06.2023 - 05.2025
  • Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
  • Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
  • Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
  • Assisted in loading and unloading supplies, contributing to efficient inventory management.
  • Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
  • Optimized workflow efficiency by coordinating with supervisors regarding task prioritization on the job site.
  • Increased crew efficiency by maintaining a clean and organized workspace at all times.
  • Completed accurate documentation for inventory control, job progress reports, and incident reporting.
  • Fostered teamwork among crew members by providing assistance when necessary during challenging tasks.
  • Used hand and power tools safely and efficiently, following manufacturer and company directions.
  • Worked in extreme weather conditions and hazardous areas to keep rigs operational.

Sales Associate

Dillard's
12.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Room Attendant

Holiday Inn
06.2010 - 10.2016
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
  • Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
  • Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
  • Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
  • Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
  • Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
  • Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
  • Optimized guest experience by discreetly performing room services without disturbing guests.
  • Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
  • Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
  • Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
  • Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
  • Ensured safety and hygiene by replacing used towels and linens with fresh ones.
  • Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
  • Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Education

Pecos High School
Pecos
2010

Skills

  • Safety awareness
  • Task prioritization
  • Adaptability
  • Personal protective equipment

Languages

Spanish
Native or Bilingual

Timeline

Roustabout

CTAP
06.2023 - 05.2025

Sales Associate

Dillard's
12.2020 - 02.2021

Room Attendant

Holiday Inn
06.2010 - 10.2016

Pecos High School

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Trina Morales