Trina Morroni

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Contacted new and existing customers to outline benefits of products.
• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Improved overall customer purchasing experiences to promote steady revenue.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Attended Marketing Events
• Created & Distributed Collateral

• Generated monthly statements for clients outlining their current balances due.
• Analyzed customer accounts to identify and resolve discrepancies.
• Followed up with customers via phone, email, or mail regarding outstanding invoices.
• Researched disputed invoice items for resolution of payment delays.
• Created detailed reports on overdue accounts for internal use and external reporting requirements.
• Maintained accurate records of all accounts receivable transactions.
• Processed refunds for returned merchandise in a timely manner.
• Monitored delinquent accounts and initiated collection efforts as needed.
• Performed weekly audits of AR data entry accuracy for errors or omissions.
• Reconciled daily cash receipts and applied payments to the appropriate accounts.
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• Created content for promotional materials, including brochures, flyers, and websites.
• Stood in for Accounts Receivable up to date
• Website Management
• Social Media Management
• Email Marketing
• Search Engine Optimazation

• Identified and contacted leads provided by The Shores, Hospitals, Hospice Companies & Referral Websites
• Contacted resident family members for customer service reviews.
• Walked apartments that were vacated and submitted requests for maintenance and renovations
• Toured prospective residents & family members.
• Processed admission paperwork.
• Met daily with team to update with hot leads and move in dates.
• Demonstrated benefits of residing in community to prospective residents.
• Worked the entire sales and admission process from start to finish.
• Collected deposits and rents and documented payments.
• Followed-up with clients after Move-In to assess quality service and customer satisfaction.
• Contacted new and existing customers to discuss how specific products could meet needs.
• Cold-called over 25 prospective customers daily
• Pursued new accounts through lead generation, cold calling and advertising referrals.

• Company Rebranding
• Website Development & Management
• Search Engine Optimization
• Digital Marketing
• Email Marketing
• Direct Marketing
• Off Site Events
• Social Media Marketing
• Analytics & Reporting

As Marketing Manager I was tasked with the following responsibilities:

• Full Website Management
• Management of Guest Reviews & All Communication
• Assisted Inbound Marketing Company with Content Creation & Approval
• Creating Monthly Social Media Calendars that included postings to: Facebook, Twitter, LinkedIn, Instagram & Google Plus
• Assisting The Graphic Designer in Creating All Collateral Materials
• Maintaining Online Reputation
• Creating Digital Forms For In-House Use
• Attended Off-Site Events to Market The Company
• Exceeded sales and profit goals by supervising marketing and planning activities.
• Management of HR Materials
• Communicated Our Events & Holiday Specials to the Media for Publication
• Responded to All Guest Inquires
• Worked with Graphic Designer to create all Collateral
• Conducted Payroll
• Managed a staff of 20+ employees
• Conducted Inventory